Valet Parking & Bell Attendant

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Full Time Hourly – Watch Hill, RI, US

Salary Range: $16.00 To $23.00 Hourly

The Bell Valet Attendant is the first impression of the Hotel. This position focuses on delivering unique services carefully tailored to each guest staying at the hotel. With the highest level of sophistication, discretion, and anticipation the Bell‑Valet greets every guest of our world‑famous hotel. No guest request remains unanswered. The primary focus and goal are to ensure that each all guests are completely satisfied with their experience.

Attention to details and effective communication are key to the successful execution of this role.

All staff should understand that the property operation is 24 hours a day, 7 days per week, inclusive of all holidays. While the company will make every attempt to create a work and life balance, all hourly paid staff may be asked to work extended shifts and additional days based on business demands. The busiest of days during the season (Memorial Day through Columbus Day) are the weekend days from Friday thru Sunday and on holiday weekends that are celebrated on Mondays.

All seasonal staff must be aware and able to work all weekends; requesting time off for a holiday weekend may not and will likely not be granted. The more flexible you are the more you can learn, grow, and earn.

Internal:
The position reports directly to the Director of Front Office.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Constantly and consistently exhibit Ocean House core values and standards of behavior including adherence to the Forbes 5‑Star standards.
• Operate Ocean House vehicles to move guests and staff both on and off property as directed by supervisor.
• Meet and greet guests warmly with appropriate time‑of‑day greetings – “Good afternoon/evening”.
• Always open the door and assist guests into and out of the vehicle.
• When luggage is present, load and unload luggage to and from the vehicle.
• Luggage should always be delivered to the guest room before guest check‑in.
• Engage passengers in pleasant conversation, sharing information about the Ocean House amenities, activities, dining and history.
• When guests enter the vehicle, provide a brief orientation about the trip, safety precautions and amenities available during the trip. Offer bottled water if appropriate.
• Assist guests from vehicle and provide a warm farewell inviting them to return.
• Obtain from the guest the purpose of their stay, offer services and experiences to enhance their visit, and coordinate effectively with each department responsible for ensuring their requests are handled in a timely and efficient manner.
• Refer to the Bell/Valet Consolidation to recognize repeat guests, celebrations, or any other details to personalize their welcome to the resort.
• Follow up as needed regarding the details of each guest’s experience ensuring that every detail of the request is confirmed and arranged.
• Utilize the appropriate software to record and manage all details needed to effectively perform the functions and responsibilities of the position.
• Responsible for guest history information to ensure repeat visits are better managed and consistent with the guest’s specific needs. Report any new information or service defects to the Guest Relations or Concierge team to log in guest profiles.
• Maintain contact with the guest during their visit to ensure their expectations are exceeded.
• Responsible for the flawless execution of their departure. Luggage count should always be confirmed with a visual check of the open trunk with guest present before departure.
• Responsible for practicing, managing and promoting the Company’s Statement of Purpose, Service Excellence Pillars, and Declarations so that it becomes an intricate part of the everyday operation.
• Represent the Company with a positive attitude and professional presentation – clean…