Housekeeping Supervisor PM

PM Housekeeping Supervisor

Ocean House Management

Housekeeping Supervisor PM

A Collection Unlike Any Other

The Ocean House Collections includes 3 luxury properties.

The Ocean House is a Forbes 5-Star property featuring 49 luxury guest rooms, 20 signature suites. The Cottage Collection includes 10 privately owned vacation homes. The Ocean & Harvest Spa is a 12,000 square foot Forbes Travel Guide 5 Star rated full‑service health wellness spa. Over 10,000 square feet of indoor and outdoor meeting space. Up to 8 unique dining options during summer season including Coast, a Forbes Travel Guide 5 Star rated fine dining experience.

The Weekapaug Inn offers quintessentially New England accommodations that effortlessly combine casual comfort and luxurious furnishings. The Inn features 31 unique guest rooms and 4 two‑bedroom signature suites. Farm‑to‑table dining utilizes the finest and freshest locally sourced ingredients, and inspired amenities and resort activities are designed to create extraordinary guest experiences.

The Watch Hill Inn established in 1845, Watch Hill Inn carries with it a unique history marked by fame, natural disasters and, among all, resilience. Chic, minimalist decor intertwines with innovative technology like complimentary Apple TV, Netflix and an in‑room iPad program that allows guests to order food and services to their door with the touch of a button. The Inn features 21 suite style accommodations with unrestricted access to dining, amenities, and resort activities at both Ocean House and Weekapaug Inn.

The PM Housekeeping Supervisor oversees the daily operations of the housekeeping department, including Room Attendants and Public Area Attendants, ensuring guest rooms, public spaces, and back‑of‑house areas consistently meet Forbes Five‑Star standards. This position provides leadership, training, coaching, and quality assurance while promoting a culture of service excellence, teamwork, accountability, and safety. The Housekeeping Supervisor serves as the department leader on duty during assigned shifts and collaborates closely with other departments to deliver exceptional guest experiences.

Our properties operate 24 hours a day, 7 days a week, providing exceptional service to guests throughout the year. As a member of our housekeeping team, flexibility in scheduling is important to support business needs and deliver a seamless guest experience.

Team members may be scheduled for weekends, holidays, evenings, and occasional extended shifts based on occupancy levels, seasonal demand, and operational requirements. During our peak season (Memorial Day through Columbus Day), availability on weekends and holiday periods is especially important.

We strive to create schedules that support both operational success and work‑life balance whenever possible. Advance notice for time‑off requests is encouraged, and requests will be reviewed in consideration of staffing needs and guest demand.

Internal: This position reports to the Director of Housekeeping

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Assign and coordinate daily room assignments based on occupancy levels, guest preferences, VIP arrivals, departures, and operational priorities.
• Conduct detailed inspections of guest rooms, suites, public areas, and housekeeping projects to ensure compliance with Forbes Five‑Star standards and company expectations.
• Lead, mentor, and motivate housekeeping team members to achieve departmental goals.
• Monitor employee productivity, attendance, and performance standards.
• Provide onboarding, training, coaching, and corrective action when appropriate.
• Engage guests warmly creating a welcoming and comfortable environment, encouraging the guest to become at ease.
• Respond promptly and professionally to guest concerns and service recovery opportunities.
• Provide guests with warm farewells and invite them to return.
• Work closely and communicate effectively with all departments but especially front office staff, housekeeping, food & beverage, activities, and…