Group Reservation Manager

Group Reservation Manager

The Ocean House Collections includes 3 luxury properties. The Ocean House is a Forbes 5-Star property featuring 49 luxury guest rooms, 20 signature suites. The Cottage Collection includes 10 privately owned vacation homes. The Ocean & Harvest Spa is a 12,000 square foot Forbes Travel Guide 5 Star rated full-service health wellness spa. Over 10,000 square feet of indoor and outdoor meeting space.

Up to 8 unique dining options during summer season including Coast, a Forbes Travel Guide 5 Star rated fine dining experience.

The Weekapaug Inn offers quintessentially New England accommodations that effortlessly combine casual comfort and luxurious furnishings. The Inn features 31 unique guest rooms and 4 two-bedroom signature suites. Farm-to-table dining utilizes the finest and freshest locally sourced ingredients, and inspired amenities and resort activities are designed to create extraordinary guest experiences.

The Watch Hill Inn established in 1845, Watch Hill Inn carries with it a unique history marked by fame, natural disasters and, among all, resilience. Chic, minimalist decor intertwines with innovative technology like complimentary Apple TV, Netflix and an in-room iPad program that allows guests to order food and services to their door with the touch of a button. The Inn features 21 suite style accommodations with unrestricted access to dining, amenities, and resort activities at both Ocean House and Weekapaug Inn.

The Group Reservations Manager oversees the process for all group rooms for the Ocean House Collection, ensuring exceptional guest experience in accordance with all Company standards, including Forbes Travel Guide 5-Star performance expectations.

• Managed all reservation aspects for group bookings, including rooming lists, client communication, and coordination with meeting planners and Conference services managers.
• Audited group blocks, rates, and concessions against contracts using Maestro and Tripleseat to ensure accuracy and compliance.
• Monitored group pickup, inventory, cut-off dates, and room availability to maximize revenue and guest satisfaction.
• Processed group reservations, deposits, billing setup, and VIP/complimentary room allocations with a high level of accuracy.
• Tracks no-show reservations and processes attrition as needed.
• Created and managed booking links across multiple properties, ensuring smooth reservation processes and accurate inventory management.
• Collaborated cross-functionally to adjust room blocks, manage rate changes, and support group-related operational needs.
• Train Reservations and Front Office on Maestro Group module.
• Maintain communications with Catering, Sales, and Finance regarding group blocks.
• Responds to incoming reservations sales opportunities for the property that are outside parameters of the Reservation teams knowledge.
• Handles guest complaints and disputes following the instant pacification procedures.
• Participate in meetings including but not limited to Resume, Pre-Con, Post-Con, Revenue Meeting.
• Takes calls as needed including but not limited to leisure reservations, dining reservations, activity reservations.
• Manages the creation and setup of packages, promotions, rate codes.
• Monthly reporting/analytics, Nextiva, KPI's, Goggle Commissions.
• Responsible for practicing, managing, and promoting the Company's Statement of Purpose, Service Excellence Pillars, and Declarations so that it becomes an intricate part of the everyday operation.
• Represent the Company with a positive attitude and professional presentation.
• Follow sustainability guidelines and practices related to the Company's sustainability programs.
• Carry out any other duties which fall within the broad spirit, scope, and purpose of this job description and which are commensurate with the role.

• Skill in organizing resources and establishing priorities
• Ability to handle multiple, simultaneous tasks and projects effectively and efficiently
• Ability to supervise and train staff, to include organizing, prioritizing, and scheduling work assignments
• Staff development and…