Banquet Captain

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Hourly Ocean House, Westerly, RI, US

5 days ago Requisition

Ocean House Management

A Collection Unlike Any Other

The Ocean House Collections includes 3 luxury properties. The Ocean House featuring 49 luxury guest rooms, 18 signature suites. The Cottage Collection includes 10 privately owned vacation homes. The Ocean & Harvest Spa is a 12,000 square foot Forbes Travel Guide 5 Star rated full-service health wellness spa. Over 10,000 square feet of indoor and outdoor meeting space. Up to 8 unique dining options during summer season including Coast, a Forbes Travel Guide 5 Star rated fine dining experience.

The Weekapaug Innoffers quintessentially New England accommodations that effortlessly combine casual comfort and luxurious furnishings. The Inn features 31 unique guest rooms and 4 two-bedrooms signature suites. Farm-to-table dining utilizes the finest and freshest locally sourced ingredients, and inspired amenities and resort activities are designed to create extraordinary guest experiences.

The Watch Hill Innestablished in 1845, Watch Hill Inn carries with it a unique history marked by fame, natural disasters and, among all, resilience. Chic, minimalist decor intertwines with cutting edge technology like complimentary Apple TV, Netflix and an in-room iPad program that allows guests to order food and services to their door with the touch of a button. The Inn features 21 suite style accommodations with unrestricted access to dining, amenities and resort activities at both Ocean House and Weekapaug Inn.

The Banquet Captain is an hourly, non-exempt leadership position responsible for directing the setup, execution, and breakdown of banquet and catered events. Working under the Banquet Manager, the Captain leads banquet service staff during assigned functions, ensures Banquet Event Order (BEO) specifications and service standards are followed, and serves as a key point of contact during events to deliver an exceptional guest experience consistent with Ocean House Collection standards.

All employees are kindly asked to understand that the property operation is 24 hours a day 7 days a week, inclusive of all holidays. While the company will make every attempt to create a work and life balance, all hourly paid team members may be asked to work extended shifts and additional days based on business demands.

Reports directly to the Banquet Manager. Provides operational direction and leadership to banquet servers, house persons, bartenders, and other event staff during assigned functions; this position does not have independent authority to hire or terminate employees.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lead assigned banquet functions from pre-shift through setup, service, breakdown, and closing, ensuring all event details are executed according to the BEO and established service standards.
• Conduct pre-shift meetings and communicate event details, service sequence, menu and beverage information, guest requests, assignments, timing, and safety expectations to the banquet team.
• Assign workstations and service responsibilities and provide hands-on direction, coaching, and support to banquet staff throughout each event.
• Inspect function rooms and event areas prior to guest arrival to ensure tables, linens, china, glassware, silverware, equipment, signage, and other details are properly set and presentation-ready.
• Coordinate closely with Culinary, Catering/Events, Engineering, and other departments to ensure timely and seamless event execution.
• Monitor food and beverage service, timing, presentation, cleanliness, and guest satisfaction; promptly address service issues and elevate concerns to the Banquet Manager as appropriate.
• Maintain a visible presence during functions, engage professionally with hosts and guests, and respond to requests with urgency and discretion.
• Ensure accurate…