Lead Business Analyst

Description

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion.

We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunity for people to achieve fulfillment through career success. Ready to join us? Here's what the opportunity supported through our TGS Talent Acquisition Team requires:
The Service Now Business Analyst serves as the intermediary between stakeholders and the development team, interpreting business requirements and representing stakeholders throughout all phases of the lifecycle, including planning, development, and release. The ideal candidate should possess strong stakeholder management skills, a thorough understanding of the Service Now platform, and a proven track record of delivering Service Now solutions that meet objectives.

Essential Functions:

- Lead the implementation of Service Now solutions to ensure they are aligned with the organization's strategic goals. This includes requirements gathering, solution design, development, testing, and deployment.

- Partner directly with stakeholders across the enterprise to understand their requirements and translate them to Service Now solutions accordingly.

- Collaborate with developers, project managers, and other IT professionals to deliver integrated solutions.

- Identify opportunities to streamline and improve IT processes using Service Now capabilities.

- Offer and implement automation solutions to enhance operational efficiency.

- Develop and maintain comprehensive documentation of Service Now processes, configurations, and customizations, ensuring all changes are well-documented and communicated to relevant parties.

- Ensure that all features and stories comply with industry standards, regulatory requirements, and internal policies.

- Effectively manage the Product Backlog, including story and feature development.

- Conduct stakeholder signoff demonstrations and User Acceptance Testing (UAT) sessions.

- Partner with QA/Testing team to ensure the appropriate test cases are established.

- Coordinate with the Scrum Master to schedule feature releases to meet stakeholder timelines, minimizing any risk or delays.

Required Experience:

- Bachelor's degree in Computer Science, Software Engineering, Information Technology, or related field.

- 5+ years of hands-on experience with the Service Now platform, either with implementation, administration, or development.

- 5+ years of experience working directly with executive-level stakeholders as a Business Analyst/Product Owner - 5+ years of hands-on experience with Service Now SPM, ITOM, CSM, and Self Portal.

- Expertise in Agile and Scrum methodologies - Strong verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders effectively.

- Excellent verbal and written communication skills, with the ability to interact effectively with stakeholders at all levels of the organization.

- Experience working with data analysis and reporting tools, including Service Now Performance Analytics, Power BI, and Tableau.

- Excellent analytical and problem-solving skills, with the ability to diagnose and resolve complex business problems.

- Aptitude for identifying issues and developing effective solutions.

- Strong analytical and problem-solving skills, with the ability to identify root causes and develop effective solutions.

- Ability to work collaboratively with cross-functional teams.

- Ability to work in a fast-paced, deadline-driven environment.

Additional

Skills & Qualifications

Required Qualifications:

- Certified Product Owner - Certified Implementation Specialist (CIS) - Bachelor's Degree in Computer Science or related field - Scrum Master…