Patient Services Coordinator -Part Time

Overview

Patient Services Coordinator I - Part Time at Illinois Bone & Joint Institute (IBJI) in Western Springs and Downers Grove. We value a strong workplace culture and seek candidates with a proven track record of exceptional customer service who can contribute positively to a collaborative, team-oriented environment.

• Welcome patients and visitors by providing and maintaining the highest quality customer service experience
• Prepare paperwork to facilitate efficient operation and excellent customer service
• Answer general inquiries
• Appointment scheduling
• Phone reception, patient triage, and escalation to appropriate staff
• Registration/pre-registration procedures, including review of patient demographics and insurance; advise patient to provide necessary documents
• Check in/out procedures
• Patient chart management
• Collection/posting of patient responsibility payments (including copays and deductibles)
• Insurance verification and referral management as required
• Maintain a clean and safe work environment
• Other office duties as assigned

• Education:
  
  High school diploma or equivalent required
• Experience:
  
  Minimum one year in a customer service role (medical office experience preferred)
• EHR experience:
  Epic experience preferred
• Skills:
  
  Knowledge of medical terminology preferred; strong written and verbal communication skills; ability to handle highly confidential, sensitive information; familiarity with scheduling and rearranging appointments; good working knowledge of Microsoft Office and Windows-based applications; insurance payer and eligibility knowledge; able to work in a fast-paced environment with a flexible schedule; neat, professional appearance; strong teamwork
• Other:
  Willingness to attend and successfully complete ongoing training as required

Work may require hand dexterity for office machines; use of calculator and computer keyboard. May involve stooping, bending, or reaching to files and supplies; wearing a headset; mobility to complete errands or deliveries; sitting for extended periods and viewing a computer monitor.

Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice. Work is performed in a fast-paced office environment with frequent contact with physicians, staff, patients, and the public. Work may be stressful at times and involve dealing with difficult individuals.

$17.00-$22.00/hour based on education & experience

This part-time position requires flexibility to work at both of our locations in Western Springs and Downers Grove.