Senior Manager, Operational Excellence – Service Sales

Senior Manager, Operational Excellence — Service Sales

The Senior Manager, Operational Excellence — Service Sales is responsible for strengthening the operating discipline, process consistency, and execution rigor that enable Global Services to drive scalable Service Sales growth. This role partners with global and regional Service Sales leaders, Service Operations, Finance, Analytics, Commercial Operations, and enablement teams to improve the consistency, visibility, and effectiveness of Service Sales execution.

The position will support the development and deployment of standardized Service Sales processes, governance routines, KPI frameworks, reporting cadences, and continuous improvement initiatives. Key areas of focus include Service Sales operating model execution, pipeline and forecast governance, contract attach performance, renewal discipline, quote readiness, commercial process adoption, and cross-functional alignment.

This role requires strong collaboration across regions and functions, the ability to influence without formal authority, and a practical execution mindset. The ideal candidate will be comfortable translating strategic priorities into operating routines, performance measures, and field-ready enablement materials that support consistent execution across diverse global markets.

• Partner with global and regional Service Sales leaders to strengthen the Service Sales operating model, ensuring clear ownership, consistent execution, and alignment to growth priorities.
• Support adoption of VCROE-aligned Service Sales processes, tools, and manager routines to improve sales consistency, opportunity progression, customer engagement, and execution accountability across regions.
• Support business leaders with structured analysis, modeling, and recommendations that improve Service Sales performance, commercial productivity, customer engagement, and execution discipline.
• Drive governance routines for Service Sales execution, including pipeline health, forecast quality, contract attach performance, renewal readiness, quote progression, deal governance, and action tracking.
• Operationalize global governance cadences to monitor execution against annual operating plans, identify roadblocks, elevate risks, and recommend adjustments to strategy, tactics, or execution based on business results and regional feedback.
• Lead continuous improvement initiatives that simplify Service Sales processes, reduce process variation, and improve how opportunities progress from identification through renewal, proposal, close, and handoff.
• Develop and maintain standardized Service Sales process frameworks, including sales motions, role clarity, RACI alignment, stage-gate expectations, governance checkpoints, playbooks, and best-practice templates.
• Partner with Sales, Service Operations, Finance, Analytics, and Commercial Operations to define standard Service Sales KPIs, dashboards, and operating reports for leadership reviews, QBRs, regional interlocks, and governance meetings.
• Support deployment and adoption of Service Sales tools, reporting standards, and enablement processes across regions, balancing global consistency with appropriate local flexibility.
• Improve visibility and accountability around key commercial execution metrics, including pipeline quality, forecast discipline, attach rate execution, renewal readiness, quote cycle performance, conversion progress, and governance follow-through.
• Translate VCORE-aligned operating model requirements into practical training, playbooks, job aids, templates, and manager coaching materials in partnership with training and enablement teams.
• Lead cross-regional working sessions to identify process gaps, capture best practices, resolve barriers, and accelerate adoption of common Service Sales standards.
• Support strategic Service Sales initiatives by maintaining milestone tracking, risk and dependency visibility, decision logs, and action-item accountability across regions and functions.
• Promote a continuous improvement culture within Service Sales by applying structured problem solving, Lean thinking, performance transparency, and cross-regional learning.
• Deve…