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Customer Relationship Specialist
Job in
Westerville, Franklin County, Ohio, 43081, USA
Listed on 2026-06-14
Listing for:
Vertiv
Full Time
position Listed on 2026-06-14
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Manager, Customer Success Mgr./ CSM, Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Schedule and dispatch all service events between Customer Engineers or Service Partners for an assigned territory;
Coach/mentor the scheduling team and address performance issues;
Monitor the regional scheduling team and report team statuses and action plans weekly to the Manager, Customer Relationship Services;
Be available after hours to assist with escalations to meet customer/contract SLA;
Generate standard and custom reports to monitor workload
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