Thermal Site Services Intern; Summer

Services Intern

We are seeking a dynamic and motivated individual to join our Service team as a Services Intern. This internship offers hands-on experience across service delivery, customer support, and operational processes within our organization. The ideal candidate is customer-focused, adaptable, and possesses strong communication, analytical, and problem-solving skills.

Preferred experience:

Candidates with solid Power BI skills, including the ability to build dashboards and reports, are strongly encouraged to apply.

Responsibilities:

• Assist in providing frontline customer support through various channels. Address customer inquiries, troubleshoot issues, and escalate complex cases as needed.
• Support service delivery processes to ensure timely completion of service requests.
• Assist in maintaining accurate records and documentation related to service activities, including service requests, customer interactions, and service delivery metrics.
• Participate in quality assurance activities to ensure service delivery meets established standards and customer expectations.
• Learn about our products and services to provide effective support and assistance to customers.
• Utilize Power BI (preferred) to support data visualization needs, such as building dashboards, generating reports, and helping the team monitor key service metrics.

Qualifications:

• Must be pursuing a degree in Business Administration, Customer Service, Data Analytics, or a related field.
• Excellent written and verbal communication skills.
• Demonstrated work ethic and strong attention to detail.
• Strong analytical and critical-thinking skills.
• Ability and willingness to learn in a fast-paced environment and produce high-quality work.
• Collaboration and teamwork skills.
• Preferred:
  Solid Power BI experience, including the ability to create dashboards, reports, and data visualizations.

Physical & Environmental Demands:

No special physical requirements.

Time

Travel Required:

None.