Graduate Intern Customer Service-Courtright Memorial Library

Salary: $140.00 Weekly
Location : Westerville, OH
Job Type: Graduate Assistant
Job Number: 00403
Division: Academic Affairs
Department: Library
Opening Date: 10/01/2025

DESCRIPTION
The Otterbein University is seeking a Graduate Intern for Customer Service in the Courtright Memorial Library who is responsible for performing and supervising the circulation functions necessary to maintain library operations during extended evening hours as listed in the details below.
This position report to the Circulation Manager and is a part-time 12-month position (working breaks), 20 hours/week. During the academic year, required hours include Sun 7pm-12midnight, Mon-Thurs 9pm-12midnight and 3 choice hours (preferably consistent throughout a single term). Hours will vary during summer and university breaks.
Benefits include a bi-weekly stipend, a tuition waiver and meal plan.

JOB RESPONSIBILITIES

• Assisting in the training and supervision of undergraduate student assistants. Motivate student assistants to perform assigned duties effectively, including desk activities and stack maintenance. This position will provide basic reference/research assistance as needed and is responsible for closing the library with an undergraduate student/secure the facility.
• Assisting with the processing of materials for our course reserve collection, connecting with faculty/staff regarding new additions to course reserves and future course reserve needs.
• Using university-wide FMX software to schedule library classrooms/other bookable spaces. Create and post signage daily to show what events are happening in each space.
• Exercising discretion, judgment, and providing clear guidance to library users in enforcing library policies and procedures. They are responsible for maintaining an appropriate sound level in building, monitoring the building and reporting any security infractions/problems and/or building maintenance issues to appropriate team members, the Library Director and/or other relevant parties.
• Working as a member of the Public Services team (Circulation and Research Help), assisting with library-wide projects and participating in cross-training, and maintaining open lines of communication with the Public Services team, Library Director, and other library employees.
• Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES: Supervises undergraduate student workers as assigned.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Must be available to work on the Otterbein University campus (Westerville, OH). Previous experience in a library and/or office environment preferred.
EDUCATION and/or EXPERIENCE: Undergraduate degree required;
Must be accepted into one of the following programs:

• Master of Art in Teaching through Otterbein University
• Master of Art in Education program through Otterbein University
• Master of Science in Nursing through Antioch University
• Master of Athletic Training through Antioch University
• Master of Allied Health through Antioch University
• Master of Business Administration/Management through Antioch University
• Master of Art in Clinical Mental Health Counseling Ohio (CMHC) through Antioch University
• Master of Art in School Counseling Midwest through Antioch University

LANGUAGE SKILLS: Must demonstrate excellent verbal and written communication skills.
MATHEMATICAL SKILLS: Must be competent in general math.
TECHNICAL SKILLS: Ability to apply knowledge of office functions, library methods and techniques to perform duties. Must take pride in and be thorough in quality of work produced; must be able to use general office equipment and Microsoft Office software. Must possess excellent organizational skills; must possess ability to supervise others; must be accurate in work performed.

REASONING ABILITY: Must be discrete and keep confidential information and materials; must possess excellent attention to detail; must be a team player and interact collegially with co-workers and other constituencies.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to spend prolonged periods of time working on an office PC; able to reach, lift up to 20 pounds, travel throughout office to use other office equipment; must be able to hear and make self heard by co-workers and other constituencies; must be able to see to process work that the position is responsible for completing; must be able to work under deadlines with constant interruptions.

Must be able to meet regular and predictable attendance standards.

WORK ENVIRONMENT: The work environment…