Process Consultant

Process Consultant

Location:

Westerville, OH

Duration:
Fulltime

Job Description:

• Thorough understanding of ITIL and IT Service Management concepts
• Familiar with industry leading ITSM platforms like Service Now, BMC on functionalities, integrations and out of box features
• Experience in designing, developing and documenting IT Service Management processes and workflows
• Experience in developing ITIL process performance metrics, measurements and agreements
• Knowledge of Service and Systems management applications including ticketing/workflow tools
• Experience in driving end to end major incident management process
• Knowledge of at least one recognized process improvement techniques like 6sigma, PDCA etc.
• 10 Years of work experience in relevant skills

Manage Cross functional support for IT Life Cycle and Operations which includes:

• Planning and Analysis
• Requirements Definition
• Design Specifications
• Asset Management
• Software License Tracking
• Technology Architecture
• Integration and Testing
• Implementation and Migration
• Training and Knowledge Transfer
• Documentation
• Operations and Administration
• Technology Refreshment and Replenishment

Manage Cross functional support to ensure the Service Delivery which includes:

• Availability Management
• Capacity Management
• Performance Management
• Service Level Monitoring and Reporting
• Service Support which includes –
• Incident Management
• Problem Management
• Configuration Management
• Change Management
• Release Management
• Reporting SLRs

If you are interested, please send me your updated resume ASAP with below details:

• Full Name:
• Current Location/Zip:
• Contact Number:
• E-Mail :
• Alternate Email :
• Visa/Work Permit Status:
• Current Rate/Salary:
• Expected Base Salary:
• Notice Period/Availability to Start:
• Skype :
• Willingness to relocate to job location:
• Any Relocation Concern (family/house/weather):
• Current/Previous Employer Name:
• Preferred Interview timings (Specify Time zone):
• Any other job opportunity in process & at which stage:
• Overall Experience
  
  Summary:
• Linked In URL:

Looking forward for your response..

Thanks and Regards,

Abhishek Singh

Jconnect Infotech Inc.

168 Barclay Center Ste. 347, Cherry Hill, NJ 08034

Contact:

Email: abhi.k@jconnectinc.