Process Consultant
Listed on 2026-07-01
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IT/Tech
IT Consultant, IT Project Manager, IT Business Analyst, Systems Analyst
Job Title
Thorough understanding of ITIL and IT Service Management concepts
Familiar with industry leading ITSM platforms like Service Now, BMC on functionalities, integrations and out of box features
Experience in designing, developing and documenting IT Service Management processes and workflows
Experience in developing ITIL process performance metrics, measurements and agreements
Knowledge of Service and Systems management applications including ticketing/workflow tools
Experience in driving end to end major incident management process
Knowledge of at least one recognized process improvement techniques like 6sigma, PDCA etc.
10 Years of work experience in relevant skills
Manage Cross functional support for IT Life Cycle and Operations which includes:
Planning and Analysis
Requirements Definition
Design Specifications
Asset Management
Software License Tracking
Technology Architecture
Integration and Testing
Implementation and Migration
Training and Knowledge Transfer
Documentation
Operations and Administration
Technology Refreshment and Replenishment
Manage Cross functional support to ensure the Service Delivery which includes:
Availability Management
Capacity Management
Performance Management
Service Level Monitoring and Reporting
Service Support which includes:
Incident Management
Problem Management
Configuration Management
Change Management
Release Management
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