Services Product Manager for IT Systems; Global

Global Product Manager – IT Systems Services (Partner-Ready Portfolio)

Vertiv | IT Systems Business Unit | Global Services

Role Overview

The Global Product Manager – IT Systems Services is responsible for defining, developing, and scaling Vertiv's global services portfolio for IT Systems products, including single-phase UPS, rack power distribution units (rPDUs), and enclosures. This role owns the service offering strategy from concept through global deployment, ensuring offerings are serviceable, scalable, commercially viable, and—critically—partner-ready for routes to market that include distribution, eChannels, resellers, VARs, and other partner ecosystems.

A core focus of this role is building a partner-first services portfolio: creating standardized service packages that partners can easily position, quote, transact, and deliver (directly or via Vertiv), while maintaining global consistency and protecting customer experience. The role requires deep cross-functional collaboration with IT Systems BU leadership, R&D, engineering, regional execution teams, Sales/Channel teams, digital commerce teams, and external partners.

Key Responsibilities

1) Service Portfolio Strategy & Development (IT Systems)

• Define and own the global roadmap for IT Systems services across the lifecycle—from project services (e.g., installation, commissioning, startup) to lifecycle services (e.g., maintenance plans, battery services, break/fix, advanced support, renewals).
• Translate customer needs (uptime, speed of deployment, simplified operations, compliance, reduced risk) into standardized global service offerings.
• Develop clear service definitions including scope, entitlements, deliverables, exclusions, SLAs, and service tiering.
• Ensure each offering is designed for the IT Systems business model, including high-velocity, repeatable deployment and "channel-friendly" packaging.

2) Partner-Ready Portfolio & Partner Strategy (Primary Emphasis)

• Build and maintain a Partner-Ready Services Portfolio that aligns with distribution and eChannel motions, including:
• Packaged service SKUs and attach-ready bundles (product + service)
• Partner-friendly service options (e.g., "Install + Commission," "Advanced Exchange," "Next Business Day," "Battery Replacement," "Preventive Maintenance")
• Standard commercial models (referral, resell, co-deliver, partner-deliver with Vertiv certification)
• Define partner strategy for services across routes-to-market:
• Which services should be partner-sell / Vertiv-deliver vs. partner-sell / partner-deliver vs. Vertiv-direct
• Where to use authorized service partner models and certification requirements
• Create partner enablement frameworks that remove friction from selling and delivering services, including playbooks, quoting guidance, and standardized packaging.
• Establish governance and rhythm with partner stakeholders to drive service attach, renewals, consistent customer experience, and reduced delivery variability.

3) Global Deployment & Regional Enablement

• Coordinate with regional services and execution teams to deploy IT Systems offerings consistently and at scale.
• Develop and maintain standardized global service artifacts:
• Statements of Work (SOWs) and scope templates
• Standard Operating Procedures (SOPs) and delivery standards
• Service delivery playbooks, training content, partner toolkits, and certification paths
• Support regional adaptation where required (regulatory, labor models, logistics, partner footprint) while protecting global standardization.

4) Cross-Functional Collaboration (R&D, Engineering, External Partners)

• Partner with IT Systems BU product management, R&D, and engineering to drive design-for-serviceability and serviceability requirements into new products (e.g., modularity, diagnostics, replaceable components, documentation).
• Collaborate with digital teams to enable digital-first service motions (registration, warranty activation, entitlement tracking, self-service, remote support, eCommerce attach).
• Engage external partners (distribution, resellers, installers, service partners) to validate service packaging, delivery feasibility, and enablement readiness.

5) Commercialization, Value Messaging & Pricing

• Defi…