Service BA; SPM

Servicenow Business Analyst

Required Skills & Experience Must Haves:

• 3-5 years of proven experience as a Business Analyst, with a focus on Service Now platform.

• Strong understanding of Service Now modules for SPM & ITSM.

• Experience with Service Now implementation methodologies and best practices.

• Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.

• Strong communication skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholders.

• Ability to work independently and collaboratively in a fast-paced environment, managing multiple tasks and priorities effectively.

• Familiarity with Agile and/or iterative delivery methodologies

Plusses:

• Any other module is a plus such as: ITOM, CSM, MCO, WSD, & HRSD.

• Bachelors/Masters Degree

Job Description Day To Day:

A client of Insight Global is seeking a skilled and experienced Service Now Business Analyst to join our team. In this role, you will act as a liaison between business stakeholders and technical teams to analyze business processes, gather requirements, and translate them into effective non-custom Service Now solutions.

Key Responsibilities:

• Requirements Gathering:
Collaborate with business stakeholders to elicit, analyze, and document business requirements related to Service Now platform implementations and enhancements.

• Process Analysis:
Conduct thorough analysis of existing business processes and workflows to identify areas for improvement and optimization using Service Now capabilities.

• Solution Design:
Work closely with technical teams to translate business requirements into functional specifications and design Service Now solutions that align with business objectives.

• Configuration and Customization:
Configure Service Now applications, forms, workflows, and integrations to meet business needs, ensuring adherence to best practices and standards.

• Data Analysis:
Analyze and validate data requirements for Service Now implementations, including data migration, transformation, and integration with external systems.

• Training and Documentation:
Provide training and support to end-users on Service Now functionality, workflows, and best practices. Create and maintain technical documentation, including user guides, training materials, and process documentation.

• Continuous Improvement:
Stay updated on Service Now platform updates, new features, and best practices. Identify opportunities for process improvements and optimization to enhance the efficiency and effectiveness of Service Now solutions.

Salary: 120K