ServiceNow Process Lead
Job in
Westerville, Franklin County, Ohio, 43082, USA
Listed on 2026-09-11
Listing for:
CFS
Full Time
position Listed on 2026-09-11
Job specializations:
-
IT/Tech
Change Management, IT Project Manager, IT Business Analyst, IT Consultant
Job Description & How to Apply Below
Service Now Strategic Portfolio Management
$140-165k Position Summary
The Service Now SPM Adoption & Enablement Lead is responsible for driving the rollout, adoption, training, and governance of Service Now Strategic Portfolio Management (SPM) solutions, including Resource Management, Idea Management, Demand Management, and Strategic Planning Workspace. This role partners with business and IT stakeholders to develop processes, deliver training, support onboarding, and promote continuous improvement across the organization.
Key Responsibilities Process Documentation & Training- Develop and maintain process documentation, SOPs, and governance standards for SPM workflows.
- Create user guides, training materials, quick reference guides, and process documentation.
- Maintain a centralized documentation repository aligned with platform and process updates.
- Deliver training and enablement programs for end users and practitioners.
- Lead the deployment and adoption of Resource Management, Idea Management, and Strategic Planning Workspace capabilities.
- Define resource planning, allocation, and governance processes.
- Develop rollout plans, communication strategies, and adoption metrics.
- Support business units through onboarding, training, and change management activities.
- Partner with business and IT leaders to drive platform adoption and alignment with organizational goals.
- Facilitate workshops, training sessions, and stakeholder meetings.
- Gather user feedback, track adoption metrics, and recommend process improvements.
- Provide regular status updates to program leadership and key stakeholders.
- Experience with Service Now Strategic Portfolio Management (SPM), including Resource Management, Idea Management, Demand Management, and Strategic Planning Workspace.
- Strong process documentation, technical writing, and training development skills.
- Experience leading technology rollouts and organizational adoption initiatives.
- Excellent communication, presentation, and stakeholder management skills.
- Ability to manage multiple priorities independently and effectively.
- Service Now Certified Implementation Specialist (CIS) in SPM or ITBM.
- Experience with Innovation Management and Strategic Planning Workspace.
- Knowledge of change management methodologies, ITIL, and portfolio/program management frameworks.
- Experience working in complex, global, matrixed organizations.
- Familiarity with Service Now Yokohama release or later.
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