Project Manager, Client Relationship Manager, Operations Management

Job Title: Project Manager
Department: Warehouse Equipment Project Implementation
Location: Westfield, IN
Employment Type: Full-Time

This position will be an integral part of the sales support team, going on calls as necessary,

assisting in preparing presentations, developing the best solution for a particular client based on a needs analysis, developing proposals, and managing projects and key accounts as directed. This position will work closely with Project Managers, Project Coordinators and Salespeople.

• Oversee the individual projects of the Account Manager
• Act as the liaison between the customer and the Account Manager
• Stay up to date on all products/systems/offerings within the industry
• Collaborate with Account Managers to evaluate customer needs, design and present the best solution to the customer
• Collaborate with Account Managers to visit customer sites and interface with appropriate customer contacts
• Ensure that all projects are delivered on time, within scope and budget
• Coordinate internal resources and third parties/vendors for flawless execution of projects
• Develop and prepare effective proposals to provide to Account/Prospect
• Interact with clients to identify and define project requirements
• Develop a detailed project plan to monitor and track the progress of each open job
• Manage changes to the project scope, project schedule, and project costs
• Successfully manage the relationship with the client and all stakeholders
• Perform risk management to minimize project risks
• Establish and maintain relationships with third parties/vendors
• Develop and maintain comprehensive project documentation
• Adhere to company project management processes
• Analyze and review the project after completion to identify improvement opportunities
• Share project results and best practices within the team and company
• Participate in internal projects as required
• Demonstrated proficiency managing moderate- to high-complexity projects
• Manage 1-2 month install durations without assistance or supervision
• Successfully navigate permit/inspection process without assistance or supervision
• Some experience with strategic customers
• Manage projects with multiple design scopes
• Support on design/implementation calls with vendors and/or customers
• Approve vendor payments and initiate progressive customer invoicing schedule

• Highly detail-oriented, ability to manage critical deadlines
• Ability to multitask effectively & prioritize & execute tasks
• Experience in working both independently and in a team‑oriented, collaborative environment is essential
• Ability to work through project issues with customers in a timely manner
• Technically competent and proficient with various software programs:
  Excel, Word, Outlook, AutoCAD, Smartsheet
• Strong written and oral communication skills:
  In-person meetings, email, phone calls
• Must be able to learn, understand, and apply new technologies
• Strong technical aptitude – highly knowledgeable of industry systems including complex integrated systems and components
• BA/BS or equivalent experience
• 1-2 Years experience in an Associate Project Manager role

• Fast-Paced Multi-Tasker
• Attention to Details
• Strong work ethic
• Ability to follow through with tasks given by colleagues and complete them on time
• Ability to delegate tasks to team members with close follow up to ensure on‑time accurate completion

• Office & field-oriented position with some overnight travel to project sites required
• Overtime and weekend work will be required periodically

• Competitive Salary and Bonus Structure
• Generous Paid Time Off
• Medical, Dental, and Vison Benefits
• 401K with Company Match
• Company HSA Contribution
• Professional Growth Opportunities