Desktop Support

Position Summary

2nd shift opportunity with a schedule of 12pm-8pm

Primary location is Westfield, IN and secondary location is Avon, IN. Need to be open to both.

Provide desktop and technical support to end users in corporate and manufacturing environments. Assist with troubleshooting hardware, software, and Microsoft 365 issues while delivering excellent customer service and maintaining accurate ticket documentation. This role is ideal for someone early in their IT career who is looking to build technical skills in an enterprise environment.

• Provide first-level support for desktop, laptop, printer, mobile device, and peripheral issues.
• Troubleshoot and resolve common Windows 11 and Microsoft 365 application issues, including Outlook, Teams, One Drive, and Office applications.
• Document incidents, service requests, and resolutions in Service Now.
• Install, configure, and deploy desktop computers, laptops, monitors, printers, and other end-user devices.
• Assist with new hire setups, hardware refreshes, equipment replacements, and user moves.
• Perform basic user account support, password resets, and access-related requests.
• Follow established support processes, procedures, and knowledge base documentation.
• Escalate complex technical issues to support teams when necessary.
• Maintain a high level of customer service and communicate effectively with end users.
• Meet established ticket handling and resolution goals.
• Participate in creating and updating support documentation and knowledge articles.
• Adhere to all IT policies, security standards, and compliance requirements.

• Basic understanding of Windows 11 operating systems.
• Familiarity with Microsoft 365 applications including Outlook, Teams, Word, Excel, and PowerPoint.
• Experience using or willingness to learn Service Now or other ticketing systems.
• Strong customer service and communication skills.
• Ability to troubleshoot common hardware and software issues.
• Ability to prioritize tasks and work in a fast-paced environment.
• Team-oriented attitude with a willingness to learn new technologies.

This is a Contract position based out of Westfield, IN.

The pay range for this position is $22.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Westfield,IN.

This position is anticipated to close on Sep 9, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race,…