Assistant General Manager

We’re seeking a dynamic and talented individual to join our team as
** Assistant General Manager.
** This is an exciting opportunity to step into a pivotal role within a vibrant, fast-paced environment, where you’ll be at the forefront of driving performance and innovation. As part of our leadership team, you’ll shape strategic plans to achieve business objectives, ensure operational excellence across departments, and foster strong relationships with retailers, partners, and community stakeholders. You’ll also champion sustainability and BP2030 initiatives, positioning the centre as a leader in environmental and social responsibility, while inspiring and developing high-performing teams to deliver exceptional service.

If you’re ready to make a significant impact and be part of an innovative organisation, we’d love to hear from you.
* Support annual business plan development and execution, focusing on OPEX, CAPEX, and strategic deliverables.
* Collaborate with Finance and department heads on budgets, forecasts, and service charge management
* Identify financial opportunities, prepare business cases, and present recommendations.
* Collaborate with Leasing, Marketing, Westfield Rise, and Development teams to continuously elevate centre standards and ensure an exceptional customer experience remains at the heart of every initiative
* Collaborate with Finance, Operations Management, and department heads to develop annual budgets and quarterly forecasts, ensuring effective management of the centre’s service charge
* Ensure effective leadership of all departments to meet contractual obligation, deliver budgets, and maximise operation performance.
* Lead on operational asset enhancement projects to ensure Westfield London/Stratford City retains its UK position and continues to set the benchmark for centre standards
* Work with all departments to shape and deliver the Customer Content Strategy (CCS), ensuring initiatives boost footfall, enhance revenue, and foster meaningful connections with the local community
* Extensive experience in operational management and project start-up within fast-paced, high-growth environments—ideally in retail, FMCG, or property management.
* Strong financial expertise in budgeting, forecasting, and long-term planning.
* Solid knowledge of health and safety legislation with hands-on experience implementing compliance procedures.
* Proven leadership in recruitment, training, performance management, and driving team productivity.
* Demonstrated success in developing and managing budgets effectively.

At Unibail-Rodamco-Westfield (URW), we develop and operate a portfolio of sustainable, premium, mixed-use real estate assets across Europe and the United States. Driven by our purpose to Reinvent Being Together, we are committed to accelerating urban regeneration and rethinking how we live together in cities. Today, 2,000 dedicated individuals are working together to reshape the future of real estate and shopping centres by creating innovative, engaging spaces that truly redefine community connections.

We put people development and learning at the heart of what we do. We'll help you master your role, build your technical skills, and take advantage of top-notch management and leadership programs. From face-to-face workshops to our global online learning resources, we encourage you to make learning a part of your daily routine. We offer a fantastic pension plan, bonus scheme, and plenty of other incentives.

We also prioritise your health and wellbeing, training employees as mental health ambassadors to support and educate our team. Plus, you can sign up for medical and dental insurance, gym discounts, health check-ups, and more. At URW, our purpose is to
** Reinvent Being Together**, reimagining how people and communities connect, socialise, and experience dynamic moments in unique and meaningful ways. We are proud to promote equal opportunities and embrace diversity in profiles, experiences, and skills. At URW, we believe that diversity is the cornerstone of our success, and we are dedicated to fostering an environment that respects, values, celebrates, and leverages individual differences to their fullest potential.
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