HelpDesk Tech
Job in
Westfield, Hampden County, Massachusetts, 01085, USA
Listed on 2026-05-04
Listing for:
Alexander Technology Group
Full Time
position Listed on 2026-05-04
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Desktop Support
Job Description & How to Apply Below
Help Desk Technician I
Full‑Time | Permanent
Westfield, MA – Onsite
Target Compensation: $50,000 – $60,000
The Alexander Technology Group is seeking a Help Desk Technician I to support a growing organization in Westfield, MA. This individual will provide day‑to‑day technical support to internal users, assisting with hardware, software, and connectivity issues in a collaborative team environment.
This is a great opportunity for an early‑career IT professional looking to build hands‑on experience and grow within a supportive, team‑oriented environment.
ScheduleOnsite 5 days a week in Westfield, MA
Standard business hours (Monday–Friday)
Occasional flexibility as needed for support coverage
Key Responsibilities- Provide technical support for desktops, laptops, and business applications
- Troubleshoot hardware, software, email, and network connectivity issues
- Guide users through solutions in a clear, user‑friendly manner
- Set up and configure new equipment, including workstations and peripherals
- Escalate more complex issues while maintaining ownership and communication
- Coordinate repairs and replacements with third‑party vendors
- Document and track support requests in a ticketing system
- Contribute to internal documentation and knowledge base resources
- 1–3 years of experience in a Help Desk or IT support role
- Strong understanding of Windows operating systems and desktop environments
- Basic knowledge of networking concepts (LAN/WAN, VPN, connectivity)
- Excellent communication skills with a customer‑focused approach
- Experience with ticketing systems and remote support tools
- Exposure to Microsoft 365 or similar business applications
- Familiarity with hardware setup, imaging, and device configuration
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