Accessibility Technology Coordinator

Accessibility Technology Coordinator

Campus

Title:

Accessibility Technology Coordinator

State

Job Title:

Staff Assistant

Department: Information and Instructional Technology

Job Code: HA5600

FLSA Status: Exempt

Funding:

Bargaining Unit: APA

Job Type: Professional/Executive

Timeframe: 52 Weeks

Shift: Monday-Friday 8:00 am to 4:30 pm (some evenings and weekends required)

Regular Days Off: Saturday and Sunday

Supervision Received: Reports to the Director of the Center for Instructional Technology (CIT).

Supervision Exercised: The Coordinator will train and supervise contract employees in work related to accessibility within the campus LMS.

Salary: $60,000 to $65,000 Annually (salary commensurate with education and experience)

The Accessibility Technology Coordinator serves as a member of the CIT online learning training and support team in the Center for Instructional Technology and reports to the Director of the CIT. This position will work closely with faculty, the Banacos Academic Center (Disability Services), and other campus stakeholders to ensure ADA accessibility and Title II compliance for all learning management technology systems used in PLATO/LMS.

This position will also work closely with service providers, including learning management systems, streaming services, captioning services, and third‑party tool providers to develop processes and workflows by which Westfield State University can make course content accessible. This position will also support the LMS administrator as it pertains to accessibility.

Duties include but not limited to:

Essential:

• Establishes and ensures ADA accessibility and Title II compliance for all learning management technology systems used primarily in PLATO/LMS. Assists staff in Banacos Academic Center to actively ensure that course content is fully accessible to students needing accommodations. Works directly with faculty to update inaccessible course content and media.
• Manages and coordinates video and audio captioning processes and workflows while fulfilling requests locally or through vendors and ensuring quality of captioned materials.
• Works with CIT staff to provide individual and group training for faculty and staff in using software available in PLATO/LMS and about best practices for creating accessible course content in general. Provides individual consulting and troubleshooting to faculty and staff in the Center for Instructional Technology who need assistance in using specialized software and hardware.
• Develops and maintains accessibility materials on PLATO website including training materials, how-to videos, and step‑by‑step tutorial instructions.
• Will train and supervise contract employees in work relating to accessibility.
• Researches new and emerging technologies and services to ensure compliance with accessibility standards in PLATO/LMS. Remains knowledgeable about regulatory changes, technical advances, and new solutions for accessibility within the LMS.
• Assists with establishing priorities and an iterative process for checking and remediating any accessibility barriers.
• Required to work some evenings/weekends.

Required:

• Minimum of a bachelor's degree in Computer Science, Information Technology, or Computer Engineering.
• Minimum 2 years' experience with a learning management system (LMS).
• Minimum 2 years' experience with making digital content accessible.
• Minimum 3 years' experience with Windows and Macintosh operating systems and the Microsoft Office Suite.
• Demonstrated experience leading collaborative projects.
• Demonstrated knowledge of Web Content Accessibility Guidelines (WCAG).
• Microsoft Web Development Certification.
• CIW Web Design Specialist.
• Excellent customer service skills and experience working with a diverse clientele. Outstanding written and verbal communication skills and demonstrated organizational ability. Ability to responsibly manage sensitive and confidential information.

Preferred:

• Brightspace learning management system experience.
• Familiarity with assistive technologies as related to the LMS.
• Experience in higher education environment, specifically working directly with…