IT Help Desk

Westfield, Massachusetts Direct Hire Jun 11, 2026

Provide hardware, software, connectivity, application and problem resolution to all client computers and users by diagnosing and guiding users through step-by-step solutions. Clearly communicate technical solutions in a user-friendly, professional manner. Work with next level support to resolve complex issues; conduct hardware and software maintenance and reporting as needed; and perform related work as required.

• Identifies, diagnoses, and resolves basic problems for the end-users of our clients. This includes but is not limited to workstations, laptops and applications including third party applications.
• Provides end-user problem resolution over the phone for client software and connectivity.
• Sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals.
• Diagnoses and resolves end-user network, PC hardware problems, e‑mail, Internet, VPN, and local‑area network access problems.
• Coordinates timely repair of PC computer equipment covered by third‑party vendor maintenance agreements.
• Assists in creating knowledge‑base documentation for internal use in supporting users in a timely manner.

Desktop operating systems, various software applications and basic hardware for the workstations and laptops; principles and theories of network systems and management;
Internet technologies and products; understanding of change control procedures.

Associates or Bachelor’s degree in IT or related field.