Help Desk Technician
Listed on 2026-09-04
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IT/Tech
HelpDesk/Support, IT Support, Technical Support
Position Summary
The Level 1 Help Desk Technician serves as the first point of contact for employees seeking technical assistance and support. This position is responsible for providing exceptional customer service while resolving routine hardware, software, network, telecommunications, and application issues. The technician will document incidents, fulfill service requests, elevate complex issues when appropriate, and contribute to maintaining a secure and compliant technology environment.
The technician will also assist in the testing and implementation of software, hardware or procedures to support bank goals and objectives and will complete, monitor and report on the status of recurring tasks, as well as provide regular and preventative maintenance for bank systems.
Help Desk Technician I
DepartmentInformation Technology
Job StatusFull Time
FLSA StatusNon-Exempt
Grade8
Amount of TravelSome Travel
Reports ToIT, Help Desk Manager
Positions SupervisedN/A
Position SummaryThe Level
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