Branch Manager​/Float

Branch Manager I Float Westfield, MA

Base Salary $67,145 – $ Annually. Full-Time, Exempt, Grade 11. Reports to AVP, Retail Banking Staffing Manager. Travel:
Some. Supervised:
Branch Personnel.

Overall responsibility for the leadership and management of branch service, sales, operations, team development and personnel. Ensures quality customer service and compliance with regulations and bank policies.

Handles customer relations, complaints and inquiries. Takes residential mortgage and home equity loan applications and serves as liaison until loan closes. Supervises bank security; assists fraud cases. Opens new accounts, cross sells bank products and services, processes wire transfers. Approves checks, fee waivers or refunds and overrides and endorses insurance checks. Oversees all branch operations.

Applies the Westfield Bank Service and Sales Process during customer interaction to acquire and enhance customer relationships. Supervises branch personnel, creates team environment focused on producing an exceptional customer experience. Preparing an annual budget and operating within the established cost controls. Performs external business development activities as assigned. Participates in community and professional organizations.

• Associate’s degree preferred.
• 3 years of previous experience as an Assistant Branch Manager preferred.
• MUST obtain official designations/certifications as required (i.e. NMLS, notary public, medallion, etc.).
• BSA, AML, and other Regulatory and Continuing Education as assigned.

• Business Development.
• Customer Relations.
• Decision-Making/Judgment.
• Leadership & Employee Development.
• Quality Sales Skills & Activity.