Manager, Personal Lines

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full-Time Management Westfield, MA, US

Salary Range: $60,000.00 To $77,500.00 Annually

Greylock Insurance Agency

Position Title: Manager, Personal Lines

Department: GIA

Work Arrangement: Hybrid (Westfield Office-4 days in-office; Wednesdays remote)

Bilingual :
Perferred not required-Bilingual employees are eligible to receive a stipend in addition to the posted pay range below after completing a proficiency test.

Sign on bonus : $1,500.00 sign on bonus available for full-time employment. Eligibility for the bonus is $500 after successful completion of onboarding/training to be paid with two months of service, and $1,000 after 6 months of continued full-time satisfactory service.

We are guided by our IDEA principles - Inclusion, Diversity, Equity, and Accessibility - to support a workforce that reflects our community. Our principles support Greylock’s mission and our goals of building a diverse workforce - reflecting multiple identities - and supporting the diverse communities we serve. We strive to ensure that the spaces in which we work and community members in which we engage are inclusive, while also upholding our cultural standards of psychological safety, respect, and collaboration in every interaction.

The Manager, Personal Lines leads and manages the Personal Lines team to achieve production goals, deliver exceptional customer service, and ensure compliance with underwriting guidelines and regulatory standards. Oversees staff development, operational efficiency, and relationship management with carriers, Greylock Federal Credit Union partners, and the community.

Essential Functions & Responsibilities:

30%

Lead, mentor, and develop the Personal Lines team by assigning tasks, monitoring performance, providing coaching, and ensuring adherence to company policies, underwriting guidelines, and compliance requirements.

25%

Manage customer relationships by ensuring accurate policy service, addressing escalated issues, and delivering high-quality service to maintain satisfaction and retention.

20%

Maintain and service a small personal lines book of business, including policy changes, inquiries, policy issuance, and educating customers on coverage.

10%

Drive achievement of personal lines production goals by supporting account managers in generating new business, assisting with quoting, and implementing sales strategies.

5%

Coordinate with operations, underwriting, and marketing teams to implement product changes, maintain carrier relationships, and communicate updates to staff.

5%

Foster relationships with Greylock Federal Credit Union employees promote referrals and enhance member experience through cross-selling opportunities.

5%

Represent Greylock Insurance Agency in civic and community organizations to promote services, strengthen partnerships, and identify new business opportunities.

The above is a description of the ordinary duties of the position. It should be expected that from time to time other duties, both related and unrelated to the above, may be assigned and, therefore, required.

The above is a description of the ordinary duties of the position. It should be expected that from time to time other duties, both related and unrelated to the above, may be assigned and, therefore, required.

Performance Measurements:

• Personal lines production goals are met or exceeded.
• Staff performance meets established service, compliance, and sales benchmarks.
• Customer retention rates remain high through proactive service and relationship management.
• Carrier and internal partner relationships are maintained and leveraged for business…