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Quality Assurance & Systems Specialist

Job in Westfield, Hampden County, Massachusetts, 01085, USA
Listing for: Inovar Packaging Group
Full Time position
Listed on 2026-07-28
Job specializations:
  • Quality Assurance - QA/QC
    Quality Control - QC Analysts/Managers, Production QC/QA, QA Specialist - Analyst/Manager, Regulatory Compliance Specialist
Salary/Wage Range or Industry Benchmark: 55000 - 75000 USD Yearly USD 55000.00 75000.00 YEAR
Job Description & How to Apply Below

About Us

TKG, an Inovar Packaging Group Company, is proud to be one of North America’s premier flexographic and digital printing companies, dedicated to the success of our employees and customers. We invest in the latest equipment and technology, continually seeking the best strategies and solutions to deliver cutting-edge, top-quality products. Our culture is customer-driven, team-oriented, and built on win-win partnerships.

About Us

TKG, an Inovar Packaging Group Company, is proud to be one of North America’s premier flexographic and digital printing companies, dedicated to the success of our employees and customers. We invest in the latest equipment and technology, continually seeking the best strategies and solutions to deliver cutting-edge, top-quality products. Our culture is customer-driven, team-oriented, and built on win-win partnerships.

Why Join Us?
  • Competitive pay
  • Comprehensive benefits including medical, dental, vision, life insurance, and short/long-term disability
  • 401(k) with a generous company match
  • Bonus and cash incentive plan
  • Paid Time Off (PTO) and holidays
  • Tuition assistance and professional development opportunities
  • Career growth in a rapidly expanding company
Position Summary

The Quality Assurance & Systems Specialist is primarily responsible for supporting and improving the company’s quality assurance systems, documentation, compliance activities, and product quality performance. This role helps ensure products consistently meet customer requirements, internal standards, and applicable quality expectations in a fast-paced manufacturing environment.

This role is ideal for an experienced, hands‑on quality professional who is organized, self‑motivated, and able to work independently. The ideal candidate takes ownership, follows through, and works effectively across departments. While the primary focus of this role is Quality Assurance, the position will also support Continuous Improvement efforts by helping identify recurring issues, participating in root cause analysis, assisting with customer quality documentation, and contributing to projects that improve consistency, reduce waste, and strengthen overall plant performance.

This role offers growth potential for someone who wants to develop into a future Quality Manager as the business expands.

Role Summary
  • Performing production run approvals across all flexographic and digital presses
  • Supporting the company's Quality Management System (QMS), controlled documentation, and compliance-related activities
  • Helping ensure products consistently meet customer specifications, internal standards, and applicable quality requirements
  • Assisting with inspections, root cause investigations, corrective actions, audits, and customer quality documentation
  • Collaborating across departments to improve quality performance, reduce recurring issues, and support continuous improvement initiatives
Key Responsibilities Quality Assurance & Quality Systems
  • Support and help maintain the facility’s Quality Management System and quality‑related documentation.
  • Assist in ensuring ongoing compliance with internal quality procedures and applicable standards, including ISO 9001 requirements where applicable.
  • Perform and coordinate quality inspections, checks, and follow‑up activities to ensure products meet customer specifications and internal standards.
  • Investigate internal quality issues, customer complaints, and non‑conformances, helping identify root causes and corrective actions.
  • Assist in developing, updating, and maintaining quality procedures, work instructions, checklists, and standards.
  • Help manage quality records, retain samples, specifications, and controlled documents.
  • Monitor product quality trends, recurring defects, and customer concerns, and communicate findings to management and operations teams.
  • Work closely with production, graphics, customer service, and other departments to help prevent quality escapes and improve consistency.
  • Help manage calibration, verification, and certification records for quality‑related equipment such as scanners, scales, and other inspection tools.
Customer Quality Documentation & Advanced Quality Planning
  • Support the preparation and…
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