Crew Member, Restaurant​/Food Service

Purpose:

Provide outstanding customer service to all guests while taking orders, food preparation, ensuring food quality with accuracy and energy, and maintaining cleanliness of the restaurant.

Job Duties:

Model, promote and display integrity for Savin Brands and Moe’s culture, Mission, Vision and Values Ensure all guests receive outstanding service by providing a friendly environment, acknowledging every guest with the infamous “Welcome to Moe’s; asking if they have visited Moe’s before and make all guests feel welcome

Maintains and delivers high quality product within Moe’s speed of service standards

Upsell and make recommendation to guests on a regular basis

Follow all specifications, and procedures within Moe’s recipes and training materials

Maintain the front counter area, hot and cold food lines and back of the house in a sanitary, neat and orderly fashion

Responsible for entering orders into POS system and taking cash and credit cards, makes change for guests and works with manager to handle, record and store cash correctly

Maintain the cleanliness of the restaurant including but not limited to beverage center, salsa bar, dining room, doors and windows and restrooms

Handle guest complaints in a timely manner, inquiring about the quality of a guest’s dining experience, thanking guests and inviting them to return.

Complete food preparation as required and according to Moe’s standards

Cross train and assist with all aspects of the restaurant

Other duties as assigned

Skills for Success:

Accuracy when entering orders into the Point of Service (POS) system

Thorough knowledge of the menu items

Reliable, able to show up to work on time and for each scheduled shift

Proactive with all work related tasks

Positive attitude with guests and co-workers and has fun at work Clear and friendly communication

Understanding of time management

Attention to detail

Cooperates with all team members

Qualifications for Success:

Must be legally eligible to work in the United States and able to provide appropriate documentation to complete the form I-9 within 3 days of employment

Must be 18 years of ageHave an acceptable criminal background check

Experience working in a food service environment preferred, but not required

Excellent interpersonal communication skills and strong interest in Guest Services Basic math skills; able to make change accurately

Basic computer knowledge including Point of Service (POS) experience

Physical Requirements:

Ability to communicate with Guests and all co-workers

Ability to perform basic addition and subtractions and make correct change

Ability to process information through the POS register system

Ability to lift up to – 50-lb. boxes of product

Ability to work in a warm environment (grills, fryer) and react to timers

Ability to climb ladders and bend at the waist to clean equipment

Ability to use hands, arms, shoulders and back to build menu items for up to 6 hour periods

Ability to work around industrial-strength cleaners

Ability to weigh and measure during prepping process

Ability to stand for up to 6 hours without a break

Ability to operate the mixer required to prep specific recipes