Sales Order Administrator

Position Overview

The Sales Order Administrator plays a key role in revenue operations by overseeing the intake, validation, and routing of all customer orders. This highly visible position acts as the central point of coordination for order booking and sales credit allocation. The individual in this role ensures incoming orders are complete, accurate, and compliant with internal policies before processing.

• Support a high-volume Sales organization by processing and booking customer orders, including standard purchases, evaluations, demonstrations, and equipment loan agreements.
• Review incoming documentation to confirm completeness, pricing accuracy, and policy compliance.
• Partner closely with Sales to ensure transactions meet internal booking standards and revenue recognition requirements.
• Examine quotes, purchase orders, discount approvals, and contractual agreements for accuracy and alignment with company policies.
• Ensure maintenance and support agreements are correctly established within enterprise systems (Oracle experience preferred).
• Flag and escalate any non-standard terms, exceptions, or deviations from established procedures.
• Collaborate with cross-functional teams — including Finance, Legal, Logistics, Customer Support, Marketing Operations, and Product Management — to resolve order-related discrepancies.
• Serve as the operational point of contact for an assigned sales region, while also providing backup support across territories as business needs require.
• Proactively identify opportunities to streamline processes and improve the customer and partner experience.
• Coordinate timely communication with Renewal Representatives regarding relevant transactions.
• Initiate and manage workflow processes within Salesforce and related systems.
• Contribute to special initiatives and cross-departmental projects as assigned.

• Bachelor’s degree in Business Administration, Finance, or a related field (or equivalent professional experience).
• Minimum of 5 years of experience in Sales Operations, Order Management, or Sales Administration.
• Working knowledge of enterprise systems such as Oracle or similar database platforms.
• Advanced proficiency in Microsoft Excel and Microsoft Word.
• Exceptional organizational skills with the ability to manage multiple priorities and meet critical deadlines.
• Strong analytical mindset with a focus on accuracy and compliance.
• Effective written and verbal communication skills, with the ability to collaborate across teams.
• Self-motivated and comfortable working both independently and in a team-oriented environment.
• Highly detail-focused with a commitment to operational excellence.
• Flexibility to work extended hours during month-end and quarter-end close periods, including evenings or weekends when necessary.

We are committed to fostering an inclusive environment where employees feel respected, supported, and empowered to contribute their ideas. We believe diverse perspectives strengthen our organization and help us better serve our customers.

Joining our team means more than contributing your expertise — it means continuing to develop it. We invest in professional growth through structured training programs, leadership development initiatives, and opportunities for career advancement within a rapidly expanding company.

Our comprehensive compensation and benefits package includes:

• Competitive paid time off
• Equity participation opportunities
• 401(k) retirement plan with company match
• Comprehensive medical and dental insurance options
• Domestic partner benefits
• Flexible spending accounts and Health Savings Account options
• Life and disability insurance coverage
• Volunteer Time Off and company-matched charitable contributions

The base salary range for this full-time U.S. position is $52,000–$73,000 annually. Compensation within this range is determined based on experience, skills, qualifications, and geographic location. The listed range reflects base salary only and does not include additional compensation components such as equity or benefits.

We are proud to be an Equal Opportunity and Affirmative Action Employer. All qualified applicants will be considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.