Teller, LPT

Job Summary

As a Teller, you work under the leadership of the Branch Officer to welcome members and non‑members, perform various transactions accurately and efficiently, and adhere to Credit Union policies and procedures to ensure ethical and compliant business practices. You build member relationships through education about products and services.

• Greets members and non‑members and provides relevant information regarding transactions, products, and services; receives and processes member transactions, including deposits, withdrawals, loan payments, and other negotiable instruments, while adhering to all branch processes, procedures, policies, and compliance regulations.
• Performs individual settlement procedures and balances cash drawer and daily transactions; assists with branch balancing.
• Actively engages in the relationship‑building process through educating and referring Credit Union products and services; directs members to the appropriate department or resource for further information and services as necessary.
• Deescalates challenging member situations by problem‑solving, exercising sound judgment and decision‑making skills while demonstrating a special effort to say "yes."
• Demonstrates a commitment to learning and thoroughly understanding all Credit Union deposit and loan products and services.
• Remains vigilant and aware of surroundings; reports any unusual or suspicious behaviors, activity, or inconsistencies.
• Performs other job‑related duties as assigned.

• Experience: Entry‑level. Six months of related experience is preferred.
• Education: High school diploma or equivalent required or an equivalent combination of education and experience.
• Interpersonal
  
  Skills:
  
  Requires significant contact with others inside and outside the Credit Union; confidentiality, discretion, diplomacy, and tact in communication are essential. Builds relationships and fosters positive interactions with Credit Union team members, members, and vendors by demonstrating friendly, helpful, and efficient service. Good verbal communication skills, positive body language and tone, patience, active listening, and sound judgment are required. Must understand and communicate products, services, and regulations.
• Other
  
  Skills:
  
  Basic Microsoft Office skills and the ability to learn the core system and other related software are required. Applies cognitive reasoning to daily tasks; takes ownership and works independently and as part of a collaborative team. Highly motivated, detail‑oriented, organized, and efficient with multitasking. Works in a professional, fast‑paced environment without sacrificing quality and accuracy of work. Standing, sitting, walking, reaching, and lifting to 10 lbs.
  
  regularly.

At Jeanne D’Arc Credit Union, your contributions help members achieve their financial goals while advancing your career in a dynamic and supportive environment.