Assistant Branch Manager

Assistant Branch Manager

At Jeanne D’Arc Credit Union, we don’t just offer jobs—we build careers. With competitive pay, outstanding benefits, a supportive team environment, and endless growth opportunities, you’ll have everything you need to thrive. We take pride in our team, who go above and beyond to deliver exceptional service and offer smart financial solutions to our members. If you’re looking for a rewarding role where you can make a difference in helping people and giving back to the community, we’d love to have you on board!

As an Assistant Branch Manager, you will work under the leadership of the AVP – Regional Branch Officer and Branch Officer to provide direction to and oversight of assigned Member Experience team members and serve as a resource for all branch functions and services. You will welcome members and non-members and perform various transactions accurately and efficiently. You will adhere to Credit Union policies and procedures to ensure ethical and compliant business practices and build member relationships through education about products and services.

You will support team members by assisting with challenging member questions and providing appropriate account overrides. You will manage cash inventory and conduct timely branch audits and manage branch location in the absence of the Branch Officer.

• Trains new branch personnel; prepare work schedules and monitor performance.
• Monitors branch office operations to ensure that security procedures are being followed and that appropriate steps are taken to correct unsatisfactory conditions.
• Reviews documents prepared by subordinate personnel, such as savings bond applications and safe deposit vault entry and exit records to ensure compliance with organizational policies and procedures.
• Removes, counts, and records cash from automated teller machine.
• Explains services to potential consumer and commercial account customers to generate additional business and to promote positive public relations.
• Assists subordinate personnel in balancing daily transactions; examines, evaluates, and processes loan applications in absence of subordinate personnel.
• Resolves account- related concerns with customers.
• Evaluates all branch activities to ensure they are in compliance with established Credit Union policies, procedures, and objectives; recommends changes to manager.
• Manages branch office in absence of manager.
• Performs other job-related duties as assigned.

Experience: One year to three years of similar or related experience.

Education: A two‑year college degree, or completion of a specialized certification or licensing, or completion of specialized training courses conducted by vendors, or job‑specific skills acquired through an apprenticeship program.

Interpersonal

Skills:

Work involves much personal contact with others inside and/or outside the organization for the purpose of first‑level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Your contributions will help our members achieve their financial goals while advancing your career in a dynamic and supportive environment.