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Information Technology Specialist
Job in
Westford, Middlesex County, Massachusetts, 01886, USA
Listed on 2026-04-17
Listing for:
John Galt Staffing
Full Time
position Listed on 2026-04-17
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
Schedule:
Wednesday - Saturday 5am - 3pm ET (4x10 hour shift)
- Handling new Product customer cases via Support CRM System
- Working with Product customers “live” via phone and remote session (ie. Webex, Zoom, Teams, etc).
- Performing 1st level triage and fault isolation on Product hardware issues.
- Performing 1st level triage and fault isolation on Product configuration and reporting issues.
- Creating and issuing Product Licenses.
- Troubleshooting and resolving Product License issues.
- Replicating customer issues and testing customer configurations in the ATAC lab environment.
- Coordinating with Manufacturing and Hardware Operations Teams to perform RMA process for failed components and servers.
- Authoring technical knowledgebase articles for use by other technical support personnel and/or customers and partners.
- Participation in the Support Off-Hours On-Call rotation is required.
- Participation in Support Holiday Staffing rotation is required.
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