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Product Support Engineer: Troubleshooting & Licensing
Job in
Westford, Middlesex County, Massachusetts, 01886, USA
Listed on 2026-04-17
Listing for:
John Galt Staffing
Full Time
position Listed on 2026-04-17
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
A staffing agency in Westford, Massachusetts is seeking a Customer Support Specialist to manage product inquiries via a support system. Responsibilities include troubleshooting hardware and configuration issues, authoring knowledgebase articles, and participating in on-call rotations. Ideal candidates will possess strong technical support skills and a willingness to work early shifts from Wednesday to Saturday, 5am to 3pm ET.
This role offers a unique opportunity to work closely with customers and partner teams in a dynamic environment.
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