Technical Support Engineer
Job in
Westford, Middlesex County, Massachusetts, 01886, USA
Listed on 2026-08-30
Listing for:
John Galt Staffing
Full Time
position Listed on 2026-08-30
Job specializations:
-
IT/Tech
Technical Support, IT Support, Systems Administrator, Cybersecurity
Job Description & How to Apply Below
- Handling new customer cases via Support CRM System
- Working with customers “live” via phone and remote session (ie. Webex, Zoom, Teams, etc).
- Performing 1st level triage and fault isolation on hardware issues.
- Performing 1st level triage and fault isolation on configuration and reporting issues.
- Creating and issuing Licenses.
- Troubleshooting and resolving License issues.
- Replicating customer issues and testing customer configurations in the ATAC lab environment.
- Coordinating with Manufacturing and Hardware Operations Teams to perform RMA process for failed components and servers.
- Authoring technical knowledgebase articles for use by other technical support personnel and/or customers and partners.
- Participation in the Support Off-Hours On-Call rotation is required.
- Participation in Support Holiday Staffing rotation is required.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×