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Support Engineer Hardware & License Triage
Job in
Westford, Middlesex County, Massachusetts, 01886, USA
Listed on 2026-08-30
Listing for:
John Galt Staffing
Full Time
position Listed on 2026-08-30
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support
Job Description & How to Apply Below
John Galt Staffing seeks a capable technical support specialist in Massachusetts to handle new customer cases via a CRM system and to assist customers over live phone and remote sessions. You will perform initial hardware and configuration triage, issue licenses, and coordinate RMAs with manufacturing teams.
The role also involves creating knowledge base articles and participating in on-call rotations, with a focus on fast problem resolution and strong customer communication.
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