Shift Leader - Westford, MA

About us:

The Works ® is a growing regional chain of community-minded cafés, dedicated to providing the highest quality food and friendliest customer service. Each of our cafés reflects the unique character and needs of the communities we serve. We’re committed to sourcing healthy, local ingredients for our bagels, breakfast and lunch sandwiches, soups, salads, smoothies, fresh-baked sweets and more...Our mission is to contribute to the health and well‑being of our communities: our customers, our team members, and the environment.

• Flexible hours
• Fun people
• 60% Employee Meal Discount - available to employees on and off shift
• Competitive Pay
• Earned Time Off
• Medical, Dental, and Vision Insurance
• 401K with match
• Performance‑based BONUS opportunities!
• Employee Loan Program
• up to 20 hours paid to volunteer in the community
• Merit based recognition

Some benefits eligibility depends on position, employment status, and length of employment

Shift Leaders are generally responsible for training and coaching The Works Café Team Members throughout their shift to execute operational company standards and provide exceptional guest service. They set goals, provide job assignments, and motivate others by providing appropriate and timely feedback in a respectful manner.

• Perform all responsibilities of restaurant team members
• Supports the café managers in meeting operational goals and execution
• Ensure company standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Complete shift deployment plans for shifts to ensure positions are adequately supported
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources
• Support the training of restaurant team members as needed
• Perform oversight of company safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coach restaurant team members to do the same
• Handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant
• Manage cash over/short during shift and ensures restaurant team members are following cash management policies and procedures
• Monitor employee attendance, punctuality, and adherence to company policies
• PM Shift Leaders provide a daily closing email

• Basic computer skills
• Fluent in spoken and written English
• Previous leadership experience in retail, restaurant or hospitality preferred

• Works well with others in a fast‑paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and adapt to change
• Guest focused
  · Ability to assist with training
• Problem solving
  · Motivating others

• Standing on feet for extended periods of time
• Repetitive motion including bending, stooping and reaching
• Lifting objects, including boxes, ice, and product up to 50lbs
• Withstanding extreme temperatures for short periods of time
• Working in a small space
• Evenings, Holidays, and Weekend availability may be required