Receptionist, Administrative​/Clerical

Full-Time | Receptionist

Schedule:

Mondays through Fridays 9:00am-5:00pm

Location:

Saint Therese – Westlake, OH

Saint Therese of Westlake webpage

Do Ordinary Things with Extraordinary Love

Join Saint Therese at Westlake
, a Top 200 Workplace, and build meaningful relationships with seniors in a welcoming community dedicated to compassionate, high-quality service. Work alongside a dedicated team, support residents across care settings, and be part of a mission-driven organization committed to exceptional, person-centered care.

Our Westlake community includes 33 assisted living, memory care, and palliative and hospice residences, supported by engaging programs, personalized services, and a strong sense of connection for residents and families.

As a Receptionist at our facility in Westlake, you will be the first point of contact to provide a welcoming atmosphere for our visitors and residents. You will help guide guests to where they are looking to go, and be the go-to person for answering questions. If you have a passion for working with seniors and take pride in creating a warm, supportive environment, we would love to have you on our team.

• Serve as the first point of contact by greeting visitors, residents, families, and vendors in a professional and welcoming manner
• Answer and manage a multi-line phone system, directing calls to the appropriate departments or team members
• Provide clear directions and general information to visitors and guests
• Support administrative and clerical tasks for multiple departments as needed
• Maintain a calm, organized front desk environment while managing multiple priorities
• Communicate professionally and effectively with residents, families, team members, and external partners
• Demonstrate strong customer service skills while supporting a positive community experience

• Minimum one year of receptionist, customer service, or administrative experience in a fast-paced environment
• Experience using Microsoft Office (Word, Outlook, Excel)
• Professional, friendly, and service-focused demeanor
• Strong verbal and written communication skills
• Ability to effectively communicate with staff, residents, families, vendors, and visitors in a variety of situations
• Strong multitasking, organization, and prioritization skills
• Ability to work independently with minimal supervision
• Basic typing skills (approximately 30–35 words per minute)

• Experience in healthcare, senior living, hospitality, or customer-facing service roles

• Competitive pay with credit for experience
• Medical, Dental, Vision (60+ hrs. per pay period)
• HSA / FSA options
• Employer-paid Life Insurance (60+ hrs. per pay period)
• PTO
• 403(b) with employer match
• Tuition discounts and scholarship
• PSLF Eligible Employer
• Employee discount program
• Pet insurance (yes, really)
• Same Day Pay (UKG Wallet)
• Career growth opportunities

Saint Therese is a faith‑based, nonprofit senior living organization with more than 60 years of experience providing compassionate, person‑centered care. We serve communities in Minnesota, Michigan, and Ohio and provide home care, outpatient therapy, and wellness services throughout the Twin Cities.

Saint Therese is an EEO/AA employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law.