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Customer Success Mgr./ CSM CRM System

Energy Subscriptions Retention Strategist

Job in Westlake, Cuyahoga County, Ohio, 44145, USA
Listing for: AppDirect, Inc
Full Time position
Listed on 2026-06-04
Job specializations:
  • Business
    Customer Success Mgr./ CSM, CRM System
Salary/Wage Range or Industry Benchmark: 45000 - 65000 USD Yearly USD 45000.00 65000.00 YEAR
Job Description & How to Apply Below
App Direct, Inc is seeking a Customer Retention Specialist in Westlake, Ohio. This role focuses on managing at-risk energy broker accounts, conducting retention calls, and analyzing account health data. The ideal candidate will have 1+ years of experience in customer success or account management, strong communication skills, and proficiency with CRM tools like Salesforce. The position emphasizes building strong customer relationships and meeting retention targets within a fast-paced, diverse, and inclusive workplace.
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