Vice President, Business
Job in
Westlake, Cuyahoga County, Ohio, 44145, USA
Listed on 2026-09-20
Listing for:
National Association of Collegiate Directors of Athletics
Full Time
position Listed on 2026-09-20
Job specializations:
-
Business
CRM Systems & Management, Office Administrator/ Coordinator
Job Description & How to Apply Below
Position Summary
NACDA, which includes 19 Affiliate Associations within its membership structure, is seeking a detail-oriented systems and operations professional to serve as the primary administrator of NACDA’s membership CRM, Net Forum. This role owns the full lifecycle of membership operations and supports event registration — from database configuration and record accuracy to event-day support and post-event reconciliation — ensuring NACDA and its Affiliate Associations can rely on clean, current, and well-documented member, registration, and billing data.
Key Responsibilities- Serve as the primary administrator and internal system owner of Net Forum.
- Configure and maintain the membership database, pricing structures, user permissions, and event registration setup (when needed).
- Manage system updates (including support ticket submissions), configuration changes, testing, and ongoing maintenance.
- Maintain internal documentation covering system setup, standard processes, and data standards.
- Ability to identify, flag and elevate issues that arise within modules within the CRM.
- Own the full-cycle membership process, including new memberships, renewals, group memberships, and terminations.
- Maintain accurate individual, institutional, and Affiliate Association member records.
- Resolve record discrepancies, duplicate accounts, and access issues.
- Manage a high volume of membership updates while maintaining accuracy and consistency.
- Conduct regular record audits to ensure ongoing data integrity.
- Maintain continuity and institutional knowledge of membership processes, structures, and system configurations.
- Build and manage event registrations within Net Forum and external event platforms as needed.
- Support members with event registrations, invoices, receipts, refunds, and payment issues.
- Serve as the primary system administrator on-site during the NACDA & Affiliates Convention and provide extended availability during major events, as needed.
- Resolve issues related to membership status, walk-up registrations, and check-in.
- Process cancellations and registration changes while preserving record integrity.
- Ensure attendance and transaction records are accurately captured in Net Forum.
- Reconcile event registrations and payments in coordination with the Events and Finance teams.
- Review and correct post-event registration and membership records.
Coordinate closely with Association Managers and NACDA staff to resolve membership and registration issues. - Update processes and documentation based on recurring issues and lessons learned.
- Manage Net Forum connectors supporting membership and event registration processes, including payment and data flow.
- Understanding of General Ledger accounts and basic debit/credit accounting, ensuring transactions applied are coded to the correct accounting entity.
- Monitor system synchronization and troubleshoot integration errors.
- Coordinate with vendors and external IT support as needed.
- Maintain documentation of integrations and CRM dependencies.
- Serve as the primary point of contact for staff questions/intern training related to membership and Net Forum.
- Respond to routine record updates and access requests, particularly during membership renewal periods.
- Train staff on standard Net Forum usage and processes.
- Provide clear guidance to staff on system capabilities and limitations.
- Experience administering a CRM or association management system (AMS) in a professional setting.
- Strong attention to detail and comfort with structured, process-driven work.
- Clear written and verbal communication skills.
- Ability to manage…
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×