Customer Success Management

What You’ll Do

• Manage customer concerns from start to finish while maintaining strong relationships with customer contacts and decision‑makers
• Drive customer satisfaction and retention through proactive communication and follow‑up
• Identify and develop upselling, cross‑selling, and service optimization opportunities
• Serve as the primary point of contact for customer inquiries, service adjustments, and account‑related requests
• Coordinate with Operations, Finance, and Sales teams to ensure effective service delivery and customer outcomes
• Monitor service performance and customer feedback to proactively identify improvement opportunities
• Support pricing adjustments, service modifications, and additional service requests
• Maintain accurate documentation of customer interactions, account updates, and revenue in CRM systems
• Provide timely, high‑quality support by responding to customer needs, assisting with additional service requests, and maintaining clear, consistent follow‑up
• Other duties as assigned

• Self‑Motivated & Goal‑Oriented:
  Driven individuals who take ownership of their work and thrive in a team environment
• Effective Communicators:
  Able to communicate industry‑specific knowledge clearly and listen effectively to customer needs
• Resilient Problem Solvers:
  Ability to remain calm in high‑stress situations, navigate challenges effectively, and focus on solutions
• Coachable & Growth‑Oriented:
  Open to constructive feedback, able to apply it effectively, and motivated to continuously learn and grow within the company
• Tech‑Savvy:
  Comfortable navigating multiple systems and tools to work efficiently

• 1‑3 years of experience in customer service, inside sales, or relationship management
• Strong communication, relationship‑building, and problem‑solving skills
• Strong attention to detail, organization, and time‑management capabilities
• Proficiency using CRM platforms (Salesforce or similar), account management tools, and Microsoft Office or Google Workspace
• Experience preparing customer communications, service summaries, and account updates
• Experience managing customer accounts in retail, service‑based, or inside sales environments preferred
• Experience in logistics, service operations, or B2B service industries preferred
• Experience supporting upselling, cross‑selling, and customer retention strategies preferred
• Experience managing multiple customer accounts in a high‑volume environment preferred

• High school diploma or equivalent preferred
• Bachelor’s degree in Business, Marketing, Communications, or a related field preferred

• Ability to sit for extended periods
• Ability to reach, handle, and operate standard office equipment
• Ability to lift and carry items weighing up to 10 pounds
• Ability to operate a computer and telephone for extended periods

• Medical, Dental, and Vision Insurance
• 401(K) plans with company match
• Life Insurance and Disability Coverage
• Paid Time Off and Paid Holidays
• Maternity and Parental Leave
• Employee Assistance Program Employee Discounts
• Employee Perks
• $36k base salary plus commission opportunities (2% services / 4% extensions), bringing expected earnings to ~$40K $42K+