Front Desk Associate Part Time

Guest Service Representative at Hyatt Place Cleveland/Westlake/Crocker Park is responsible for maximizing revenue and delivering excellent customer service across all phases of the guest experience.

Position details: Part‑time position requiring weekend availability. Potential for extra earnings through bar‑tending.

• Greet guests upon arrival and ensure a smooth check‑in process.
• Provide information about the hotel’s amenities, services, and local attractions.
• Respond promptly to guest inquiries via phone, email, or in person.
• Handle reservations, cancellations, and modifications accurately and efficiently.
• Process payments and maintain accurate records of guest transactions.
• Address guest concerns and resolve issues promptly to ensure satisfaction.
• Coordinate with other departments to fulfill guest requests and preferences.
• Maintain a clean and organized front desk area.
• Assist with luggage handling and transportation arrangements as needed.
• Uphold company policies and procedures to ensure the safety and security of guests and their belongings.
• Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy.
• Provide exceptional customer service to enhance the overall guest experience.
• Keep abreast of developments in the hospitality industry and participate in training programs as required.

• High‑level customer service with excellent communication skills.
• Ability to learn quickly, pay attention to detail, and maintain composure under pressure.
• Strong phone skills and proficiency in following instructions.

• Prior customer service experience preferred; high school diploma and/or equivalent work experience preferred, but not required.

• Requires extended periods of walking and standing with some bending and lifting. Reasonable accommodations may be made to enable eligible employees to perform the essential functions.

• Health coverage:
  Up to 80% contribution toward individual health plans, plus affordable dental and vision insurance.
• 401(k) plan with discretionary yearly match.
• Paid group term life insurance for select positions, 50% shared cost short‑term disability, and optional additional employee‑paid life insurance.
• PTO plan and seven paid holidays to maintain work‑life balance.
• Earned wage access program.
• Employee Assistance Program, sober support network, and commitment to a recovery‑friendly workplace.
• Travel discounts on hotel stays for team members.
• Additional benefits may be available based on property‑specific locations.

The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.