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CX Resolutions Specialist
Job in
Westlake, Cuyahoga County, Ohio, 44145, USA
Listed on 2026-09-06
Listing for:
Rainfall Ventures
Full Time
position Listed on 2026-09-06
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Bilingual
Job Description & How to Apply Below
Robinhood is seeking a Customer Experience Associate for the Resolutions Desk to provide real-time support to CX agents across chat, email, and phone. You will follow documented policies, handle escalations, and gradually take on more complex cases with an emphasis on teaching concepts over lecturing.
You will log interactions, support clear case histories, and escalate issues as needed while helping agents become more proficient and confident in handling inquiries.
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