Specialist Customer Service

About this Position

At Henkel, you’ll be part of an organization that’s shaping thefuture through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore newpaths and grow.

This position is with our Adhesive Technologies business unit –where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings.

Dare to learn new skills, advance inyour career and make an impact at Henkel.

• Serve as the primary point of contact and customer advocate for assigned accounts throughout the order-to-cash lifecycle.
• Build strong customer relationships through proactive communication, issue resolution, and management of customer expectations.
• Coordinate with Sales, Supply Chain, Pricing, Logistics, and other internal partners to resolve order, supply, pricing, and service-related issues.
• Manage customer interactions, cases, and account activities in Salesforce while ensuring timely follow-up and accurate documentation.
• Use SAP to review and manage customer orders, inventory availability, pricing, shipment status, and delivery commitments.
• Identify root causes of customer issues, elevate when necessary, and drive resolution to improve the overall customer experience.
• Capture customer feedback and identify opportunities for process improvements, efficiency gains, and enhanced service delivery.

• 3-5 years of experience in Customer Service, Account Management, Order Management, Supply Chain, or a related business function.
• Required hands-on experience with SAP and Salesforce Service Cloud.
  
  EDI expertise preferred.
• Strong problem-solving, communication, and relationship-management skills.
• Ability to manage multiple priorities in a fast-paced environment while maintaining a high level of accuracy and customer focus.
• Experience working cross-functionally with Sales, Supply Chain, Logistics, and other business partners.
• Bilingual French-speaking candidates strongly preferred.
• Bachelor's degree or equivalent professional experience preferred.

• Health Insurance: affordable plans for medical, dental, vision and wellbeing starting on day 1
• Work-Life Balance: Paid time off including sick time, vacation time and holiday time
• Financial: 401k matching,employee share plan with voluntary investment and Henkel matching shares,annual performance bonus, service awards and student loan reimbursement
• Family Support: 12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships
• Career Growth: skill development programs, promotional opportunities and tuition reimbursement.

The salaried payrange for this role is $65,000 and $74,000
. This range reflects the good‑faith minimum and maximum hourly rate the Company reasonably expects to offer for this position at the time of posting. This role is classified as non‑exempt,and employees are eligible for overtime pay in accordance with federal, state,and local laws. In addition to the hourly wage, employees in this position maybe eligible for shift differentials, premium pay, bonuses, or other forms of compensation, depending on role and location.

The Company also offers acomprehensive benefits package as described above. Actual compensation will depend on factors such as the candidate’s skills, experience, training,certifications, and work location. This job posting is intended to comply withall applicable state and local pay transparency laws.

Henkeldoes not accept unsolicited resumes from search firms or employment agencies.

Unsolicited referrals and resumes are considered Henkel property and therefore,Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral.

At Henkel, wecome from a broad range of backgrounds, perspectives, and life experiences. Webelieve the uniqueness of all our employees is the power in us. Henkel is anequal opportunity employer. We evaluate qualified applicants without regard torace, color, religion, sex, age, national origin, disability, veteran status,genetic information, and other legally protected categories.