Universal Banker

Universal Banker

First Federal Lakewood, Westlake, Ohio, United States

Position Summary:

The Universal Banker is a core role within the First Federal Lakewood retail branches. The job family has three progressive levels with increasing responsibilities. All Universal Bankers provide exceptional front‑line customer service and sales within the branch.

• Operate teller window; maintain acceptable outages based on Branch Operation Guidelines; maintain appropriate cash limits; follow policies and procedures to ensure compliance for branch audits.
• Appropriately escalates complex customer issues to Universal Bankers 2 and 3.
• Open and close basic accounts and services with accuracy and in accordance with bank policies and applicable regulations; cross‑sell bank’s products and services and make referrals for investment, mortgage, and business banking products; support Universal Bankers 2 and 3 with advanced account openings, sales and service as needed.
• Understand and strive to meet individual, team and branch performance metrics and sales goals; participate in team meetings, complete all assigned training and stay current with all assigned systems, software and procedures including Digital Banking and online service procedures.
• Perform basic opening and closing duties independently (including arming and disarming the branch); assist with back‑office duties including completing basic reporting, balancing ATMs and processing night/mail deposits; follow all safety and security protocols and escalates issues appropriately.
• Float to other bank branches as needed.
• Keep up to date and comply with all bank policies, procedures and applicable banking laws and regulations, including the Bank Secrecy Act, USA Patriot Act, anti‑money laundering statutes, and federal consumer protection legislation and regulations.

• 0–2 years of banking experience required.
• Experience handling cash required.
• High School Diploma or equivalent required.
• Experience in customer service preferred.
• Proficiency in MS Office (Outlook, Excel, Word) or similar software required.
• Cleartouch, Nautilus, various government and investor software/web portals preferred; CRM is preferred.
• Driver’s license required for float positions.

• On top of Level 1 duties, provide excellent customer service by processing transactions and handling account maintenance; answer in‑person and phone inquiries including Customer Relationship Center support; follow up with customers as necessary.
• Monitor activities and act as a resource for assigned staff; approve transactions; ensure procedures are followed; monitor over/short reports; operate teller window as required.
• Maintain vault by ordering cash, distributing cash to staff, and reconciling the vault; ensure adequate cash for customer transactions.
• Open and close accounts and services with accuracy and in accordance with bank policies and applicable regulations; cross‑sell bank’s products and services and make referrals for investment, mortgage, and business banking products.
• Handle check verification and wire transfers as needed; keep up to date with related systems and maintain wire transfer certification.
• Understand and strive to meet individual, team and branch performance metrics and sales goals; facilitate teamwork and shared responsibility for success; participate in and may lead team meetings, complete all assigned training, lead staff training as necessary; stay current with all assigned systems, software and procedures including Digital Banking, online service procedures, wire transfer certification and Web capture.
• Perform all branch opening and closing duties; prepare, update and monitor assigned reports in a timely manner with accuracy.

• 2–4 years of banking experience required; must include cash handling and customer service.
• 0–2 years of experience as a supervisor, mentor or team leader preferred.
• Strong understanding of banking laws and regulations required.
• Notary Public preference.
• High School Diploma or equivalent required.
• Proficiency in MS Office (Outlook, Excel, Word)…