IT Infrastructure Analyst - Vulnerability Remediation & Delivery

Collaboration drives Nordson's success as a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our company to continuously improve and grow, and our customers to succeed. You will find Nordson employees sharing our success by giving back in the communities around the world where we live and work.

This position is part of a team responsible for effective and efficient operations of Nordson's IT infrastructure. This position is responsible for driving execution, coordination, documentation, and visibility for Nordson's Vulnerability Management remediation efforts with a primary focus on Service Now Software Asset Management (SAM) and IT Asset Management (ITAM), while aggressively reducing manual effort through automation. The role ensures that vulnerable, non‑standard, and legacy software is identified, governed, and remediated through upgrades, patching, removal, or risk acceptance in alignment with cybersecurity priorities.

This is a delivery‑focused yet automation‑driven role requiring deep Service Now expertise (SAM, asset data, workflows) combined with strong technical skills to enable low‑touch, scalable compliance. The role is expected to design and implement automation using Power Shell, Python, and SQL, and to have a solid working understanding of Microsoft M365, Intune, Active Directory, and SCCM to integrate Service Now‑driven processes with endpoint, identity, and platform remediation activities.

Essential

Job Duties and Responsibilities

* Serve as the Service Now subject matter expert for Software Asset Management (SAM) and IT Asset Management (ITAM) in support of vulnerability remediation.

* Own and govern authoritative software and asset data within Service Now to support vulnerability tracking, remediation prioritization, and reporting.

* Lead and coordinate remediation activities for vulnerable, non‑standard, and legacy applications identified through Service Now, Cybersecurity tooling, and operational reviews.

* Drive execution of application upgrades, patching, decommissioning, and standardization initiatives.

* Configure, enhance, and govern Service Now workflows, catalog items, and remediation processes related to software and application lifecycle management.

* Coordinate remediation efforts across Cybersecurity, Infrastructure, COTS (Commercial Off The Shelf), business application owners, and vendors.

* Implement and document secure application integrations (e.g., SSO, LDAP) in partnership with technical teams.

* Create and maintain operational documentation including SOPs, KBs, process flows, and project templates.

* Establish key performance indicators (KPIs) to achieve quality of service for operations.

* Develop dashboards and reporting (e.g., Service Now reporting, Power BI) to provide visibility into remediation status, risk, and progress.

* Track remediation metrics, risks, and dependencies and escalate blockers as needed.

* Support continuous improvement of remediation workflows, Service Now data quality, and governance processes.

Education and Experience Requirements

* Bachelor's degree in Information Systems, Information Technology, Business, or a related field.

* In lieu of degree, consideration for equivalent 5+ years of direct experience in IT.

* 3+ years of experience in IT operations, software asset management, or infrastructure delivery roles.

* Strong hands on experience with Service Now, including Software Asset Management (SAM) and IT Asset Management (ITAM).

* Experience supporting application lifecycle management, patching, remediation, and asset governance.

* Experience with data analysis and reporting tools such as Service Now reporting and/or Power BI.

* Light scripting or automation experience preferred.

* Experience with scripting languages (Power Shell, Python...etc.) and automation Dev Ops.

* Experience with project management, scaled enterprise patch deployment and application implementation, application authentication integrations, SCCM & Intune.

* Strong foundational knowledge of systems engineering/administration including Operating Systems,…