ServiceNow Administrator

Description

Service Now Administrator

This role is responsible for day-to-day administration, configuration, and continuous improvement of Service Now modules (primarily ITSM), while partnering with business and technical teams to drive process efficiency and automation.

This is a mid-level role ideal for someone who can independently manage platform tasks while contributing to larger transformation initiatives.

• Administer and maintain the Service Now platform, including user management, roles, groups, and access controls
• Configure and support core modules such as:
• Service Catalog and Request Management
• Monitor platform health, performance, and data integrity

• Build and maintain:
• Workflows / Flow Designer automations
• Business rules, client scripts, UI policies
• Forms, fields, and catalog items
• Support integrations via REST/SOAP APIs with systems such as ERP, CRM, or identity management tools

• Partner with IT and business stakeholders to gather requirements and translate into Service Now solutions
• Identify opportunities to streamline processes and improve user experience
• Support continuous improvement initiatives and platform optimization

• Participate in platform upgrades, patching, and release cycles
• Support testing, documentation, and deployment of new features
• Maintain update sets and follow governance best practices

• Develop dashboards and reports to track:
• Incident trends
• SLA performance
• Operational metrics
• Provide insights to IT leadership on platform utilization and opportunities

• 2–5 years of Service Now administration experience
• Strong experience with:
• Service Catalog and workflows
• Working knowledge of:
• REST/SOAP integrations
• Experience with Flow Designer or legacy workflows
• Familiarity with Agile or ITIL-based environments

• Service Now Certified System Administrator (CSA)
• Experience with additional modules (HRSD, CSM, ITOM)
• Exposure to integration architecture (APIs, middleware)
• Experience supporting enterprise-scale Service Now environments
• Basic understanding of CMDB and asset management

• Strong problem-solving and analytical skills
• Ability to communicate effectively with both technical and non-technical stakeholders
• Self-starter who can manage multiple priorities
• Detail-oriented with strong documentation discipline

• Opportunity to be part of a growing Service Now platform strategy
• Exposure to enterprise integrations and digital transformation initiatives
• Collaborative environment with direct visibility into business impact

Equal Opportunity Employer
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