Service Desk Analyst

* Our client is looking to add to their Service Desk team to help technically support their internal employees as well as those working at their retail locations. This is a 100% phone support role that is technically demanding. Strong troubleshooting skills are required. This is second shift contract.*

Shift during training (4-6 weeks):
Will be 1st shift Monday through Friday 8A-4:30P EST, then when training is complete, the role will shift to second shift.

This is a 24/7 Phone support environment. This role is really more "networking support" than a password reset service desk. This team supports internal employees as well as the employees at the truck stops and convenient stores. The majority of support is at the retail locations supporting the POS hardware, software, credit card readers, network connectivity, receipt printers, etc. This role involves incoming calls from users that can be non-technical, so the ability to ask questions in layman's terms is imperative.

This environment does have Windows and Linux as the POS systems run on both.

• 3+ years experience in user and customer support
• Knowledge of software and operating system support
• Patience and excellent communication skills

Contract position based out of Westlake, OH.

The pay range for this position is $18.00 - $23.00/hr eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Hybrid position in Westlake, OH.

This position is anticipated to close on Jun 19, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.