Workforce Analyst - Optimize Center
Job in
Westlake, Cuyahoga County, Ohio, 44145, USA
Listed on 2026-08-30
Listing for:
Goosehead-Insurance
Full Time
position Listed on 2026-08-30
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Goosehead Insurance is seeking a Real Time Analyst to monitor and analyze real-time WFM and production data for our contact center, driving KPI achievement and operational efficiency. The role partners with operations to adjust staffing, manage queues, and escalate issues across multiple sites.
You should bring 1+ year of call center experience, strong analytical and communication skills, proficiency with MS Office and WFM systems, and a detail-oriented, collaborative mindset.
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