Payer Integration Manager

ECHO Health is a renowned company that develops revolutionary healthcare payment solutions and is regarded as a leader in the industry. Established in 1997, our state‑of‑the‑art solutions connect payers, healthcare providers, and members seamlessly in a way that not only reduces costs but also advances efficiency, processing over 600 million in-payment transactions and more than $140 billion in payments every year. You can trust us to empower you with the best tools and technology to improve your healthcare experience.

ECHO Health is a workplace that fosters a dynamic environment, which our employees greatly enjoy. We are proud of our employees who possess a collaborative and innovative attitude, which helps them to thrive in this fast‑paced workplace. Our company culture, benefits, and continuous opportunities for learning and growth have resulted in ECHO Health experiencing exponential growth within the industry.

Join us onsite as a Payer Integration Manager! This leadership role is responsible for leading and managing the full lifecycle of client implementations and the support of existing clients during major upgrades, enhancements, and system integrations within an assigned book of business. This role ensures a seamless and efficient integration experience through scalable processes, team development, and continuous improvement initiatives—all with a strong focus on client satisfaction and retention.

This is an on‑site position in our Westlake, Ohio office. This is not a remote position.

• Provide operational and tactical oversight for all client implementations and support functions, ensuring high levels of client satisfaction and retention.
• Lead the successful execution of payer integrations, ensuring on time, on‑budget, and high‑quality delivery.
• Scale integration and support programs to accommodate growth and evolving business needs.
• Serve as a key escalation point for critical implementation or support issues.

• Ensure integration and support experiences consistently exceed client expectations through effective communication, delivery, and issue resolution.
• Lead discussions with client stakeholders, including executives, end‑users, and IT professionals, with professionalism and clarity.
• Translate complex business and technical requirements into clear, actionable plans for internal teams and clients.

• Track and analyze KPIs, project milestones, team performance metrics, and client feedback to drive continuous improvement.
• Utilize hands‑on SQL skills to support data mapping, validation, and troubleshooting during integration processes.
• Develop deep knowledge of the company’s products, business processes, and technology platforms to effectively communicate capabilities and best practices.

• Support, mentor, and retain a high‑performing team; cultivate a culture of accountability, service excellence, and continuous learning.
• Develop and support direct reports through coaching, structured feedback, and training.
• Monitor team performance and ensure delivery against defined KPIs, SLAs, and client expectations.
• Allocate and prioritize resources effectively across concurrent projects.

• Design, implement, and continuously improve business practices, SOPs, training materials, and documentation to support operational efficiency and consistency.
• Identify procedural and operational gaps and implement scalable solutions that improve team performance and client satisfaction.
• Collaborate cross‑functionally to enhance integration tools, workflows, and client onboarding experiences.

• 5+ years in a management or leadership role.
• 5+ years of experience in client implementations or integrations, preferably in the Healthcare insurance, Property & Casualty, and/or Workers Compensation industries.
• Strong understanding of business systems, data driven workflows, and integration best practices. Familiarity with claim and payment processing, healthcare data formats and compliance (e.g., HIPAA,…