Fleet Truck Service Specialist

** Entity:
** Customers & Products
** Job Family Group:
** Retail Group
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* Job Description:

**** Job Summary
** The Truck Service Specialist is a key operational leader responsible for ensuring consistent execution of company standards across multiple locations within an assigned area. This role holds full accountability for supporting operational excellence, compliance, and customer satisfaction while driving initiatives that enhance profitability and brand reputation. Truck Service Specialist partners closely with Leadership to ensure staffing, training, and performance objectives are met, while fostering a culture of accountability, safety, and continuous improvement.
** Key Responsibilities
**** Leadership & Talent Development
*** Partner with Group Managers to ensure locations have accurate staffing targets and assist with recruiting efforts as needed.
* Support the development of team members by ensuring timely and accurate completion of training programs.
* Coach and mentor employees to improve performance and prepare for future leadership roles.
* Promote a culture of accountability, recognition, and professional growth across all assigned locations.
** Operational Excellence
*** Monitor KPI’s for assigned sites/region, identifying performance opportunities. Partner with operations to identify root causes for the opportunities and to develop action plans for remediation. Lead Return to Green meetings to ensure action plans are completed and expected metric improvements are realized.
* Apply Lean, Six Sigma, and other methodologies to independently identify process gaps and systemic issues and identify sustainable long term scalable solutions, partner with continuous improvement team where needed, and engage operations for successful implementation across sites.
* Support project implementation release and stabilization phases, ensuring solutions are embedded and continuously improved.
* Participate in and/or Facilitate root cause analysis and corrective action planning for quality and compliance issues.
* Support Value Stream Maps and Kaizen Events through all stages (A3 charter ideations/creation, pre-work identification and completion, regular follow-up, and sustainment).
* Ensure consistent execution of company programs, policies, and procedures across all locations.
* Conduct regular site visits to monitor compliance with operational standards, safety protocols, and service quality.
* Maintain awareness of competitive practices, market conditions, and opportunities for automation that could impact business performance.
** Financial & Business Performance
*** Support Truck Service Directors and Group Managers in achieving or exceeding regional budget goals.
* Monitor inventory levels, pricing compliance, and expense control measures to optimize profitability.
* Ensure accurate and timely completion of required reports and financial documentation.
** Customer & Brand Experience
*** Champion a customer-first attitude by ensuring superior service and a clean, safe environment at all locations.
* Actively solicit and incorporate customer and employee feedback to improve operations.
* Apply data analysis to analyze customer feedback and operational data to identify trends and solution improvement opportunities that enhance experience and performance.
* Resolve brought up customer concerns promptly and professionally.
** Compliance & Safety
*** Ensure adherence to all federal, state, and local regulations impacting site operations.
* Promote a culture of safety for employees and customers; enforce compliance with all safety protocols.
* Safeguard company assets, equipment, and inventory through strict adherence to loss prevention and audit policies.
** Key Performance Indicators (KPIs)
*** Compliance with company programs and operational standards.
* Achievement of regional financial targets and expense control goals.
* Completion of all required training programs within established timelines.
* Customer satisfaction scores and resolution of called out issues.
* Safety compliance and reduction of incident rates.
** What We’d Like to See
*** High School Diploma or GED required;
Associate’s or Bachelor’s degree in a related…