Project Manager, IT Project Manager, Operations Manager

ECHO Health is a renowned company that develops revolutionary healthcare payment solutions and is regarded as a leader in the industry. Established in 1997, our state-of-the-art solutions connect payers, healthcare providers, and members seamlessly in a way that not only reduces costs but also advances efficiency, processing over 600 million in payment transactions and more than $140 billion in payments every year.

You can trust us to empower you with the best tools and technology to improve your healthcare experience.

ECHO Health is a workplace that fosters a dynamic environment, which our employees greatly enjoy. We are proud of our employees who possess a collaborative and innovative attitude, which helps them to thrive in this fast‑paced workplace. Our company culture, benefits, and continuous opportunities for learning and growth have resulted in ECHO Health experiencing exponential growth within the industry.

In this key role, you’ll take charge of managing projects from start to finish, ensuring that objectives are met on time and within budget as a Project Manager ed in our Westlake, Ohio office, this on‑site position requires a hands‑on, motivated individual who takes ownership of their work and is dedicated to delivering top‑notch results. You’ll work closely with teams across the company to drive progress, solve problems, and ensure that client expectations are consistently exceeded.

If you’re someone who enjoys working in a fast‑paced environment and is committed to achieving goals with a strong sense of accountability, we’d love to have you on board!

• Accountable for assigned projects and initiatives including developing project plans appropriate for each project.
• Guide project team using project management standards and methodologies to meet project goals.
• Responsible for delivery and quality of project artifacts and documentation.
• Oversee resource and cost estimates; implements projects as per the deadlines and well within budget.
• Create and execute project plans and revise as appropriate to meet changing needs and requirements throughout the project.
• Effectively communicate across the organization and clients including executive level stakeholders, technical and non‑technical resources.
• Must have high level of professional poise and comfort with leading discussions with decision makers, end‑users and IT professionals.
• Oversee the day‑to‑day project tasks, ensuring the teams’ progress against established objectives, timelines, deliverables and quality standards.
• Identify and manage project dependencies and critical path.
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
• Anticipates and eliminates barriers/risks to project success.
• Responsible for creating, utilizing and reviewing documents/deliverables necessary for providing exceptional service and ensuring communication of the project plan to the necessary stakeholders.
• Set and continually manage project expectations with team members, vendors and other project stakeholders.
• Facilitate status meetings and communication with project team and stakeholders to ensure project is moving forward in a manner consistent with the project plan. Coordinates resolution of issues and concerns.
• Develop and deliver progress reports, requirements documentation, communication and presentations.
• Must have demonstrated ability to ask questions of the business, formulate action plans, and execute and deliver successful projects independently and of high quality.
• Identify and implement opportunities for improvements and elevate issues for resolution as needed.
• Develop a deep understanding of the various business products, processes, applications and technology platforms and effectively communicate the same.
• Champion the implementation of Scrum/Agile processes and methodologies.

• Minimum 2 years’ experience working as a project manager with a focus on managing complex projects, including extensive, real‑world client experience. May substitute with active CAPM certification or relevant project management educational experience.
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