Production and Showroom Manager Job Westlake area,Ohio USA,Management

The Hearth Shop is Northeast Ohio’s premier fireplace, outdoor living, and chimney company. We specialize in luxury residential and commercial projects, combining exceptional products with expert installation and customer service. Our reputation has been built on quality craftsmanship, attention to detail, and delivering an outstanding customer experience from the first showroom visit through final installation.

We’re looking for an experienced Production & Showroom Manager to oversee our showroom while driving projects from sale to completion.

Position Summary

The Production & Showroom Manager is responsible for ensuring every project moves efficiently through the sales, ordering, scheduling, installation, and completion process.

This individual will lead showroom operations while coordinating with salespeople, installers, vendors, and customers to keep jobs on schedule, resolve issues quickly, and deliver an exceptional customer experience.

The ideal candidate is highly organized, enjoys solving problems, holds people accountable, and thrives in a fast-paced environment.

Primary Responsibilities Showroom Leadership

Oversee daily showroom operations
Deliver an exceptional customer experience
Assist customers with product selections
Maintain showroom appearance
Manage showroom staff

Production & Operations

Own every job from signed contract to final completion
Ensure jobs move through each production stage without delays
Order materials and verify delivery schedules
Coordinate with installation crews and subcontractors
Communicate proactively with customers regarding project status
Resolve scheduling conflicts before they become problems
Keep projects on time and on budget
Track outstanding punch-list items until complete
Work closely with accounting to ensure accurate invoicing
Hold installation teams accountable for production schedules
Conduct daily production meetings
Prioritize workload based on customer needs
Improve operational efficiency
Develop systems that reduce delays and increase productivity

Qualifications

5+ years of management experience
Experience in construction, remodeling, home improvement, production, or operations management
Strong leadership and accountability skills
Excellent organizational abilities
Ability to manage multiple projects simultaneously
Customer-focused attitude
Comfortable making decisions and solving problems independently
Experience using CRM software and Quick Books is preferred
Experience in fireplaces, construction, kitchen & bath, flooring, roofing, windows, or similar industries is a plus

The Ideal Candidate We’re looking for someone who:

Takes ownership
Pushes projects forward every day
Communicates professionally with customers
Follows through until every job is complete
Enjoys improving processes
Leads by example

Success in This Role After 90 days, you should be able to:

Keep installation schedules running efficiently
Improve customer communication
Increase completed jobs each month
Improve profitability through better scheduling and production management
Help create a culture of accountability and urgency

#J-18808-Ljbffr